Sr Support Engineer 1 (Blue Yonder Demand/Blue Yonder Fulfillment/Blue Yonder ESP/Blue Yonder SCPO)

26 Minutes ago • 6-9 Years

Job Summary

Job Description

This position focuses on supporting various Blue Yonder Planning solutions in Demand, Fulfillment, and Supply Planning for Retail and Manufacturing. The role involves working with cross-functional teams, providing technical and non-technical support during steady state, and ensuring system functionality and data integrity. Key responsibilities include analyzing issues, identifying root causes, adhering to SLAs, completing product certifications, and managing new rollouts and enhancements to improve customer KPIs.
Must have:
  • Support Blue Yonder Planning solutions (Demand/Fulfillment/Supply Planning).
  • Analyze issues, identify root cause, and find permanent solutions.
  • Adhere to SLA based on customer case severity.
  • Complete assigned product certification courses.
  • Document learning and build knowledge content.
  • Provide early visibility and mitigation for technical challenges.
  • Represent product and portfolio confidently to customers.
  • Collaborate with architects to stabilize the system.
  • Manage new rollouts, deployments, and change requests/enhancements.
  • Improve various KPIs for the customer.
  • Bachelor’s degree with 6-9 years of experience in Product Support / Implementation support.
  • Hands-on experience in implementing / supporting Demand & Fulfillment products.
  • Strong analytical, problem-solving, and testing skills.
  • Deep understanding of customer business and processes.
  • Understanding of Blue Yonder's product suite and technical requirements.
Good to have:
  • Knowledge in performance tuning techniques.
  • Experience with other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex.

Job Details

Scope:

Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our current technical environment:

Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization

Cloud Architecture: MS Azure

Frameworks/Others: PL/SQL, RDBMS

What you’ll do:

  • Understand the implemented solution/ products
  • Analyze the issues, identify Root cause and find the permanent solution to any problem
  • Adheres to SLA based on the severity of the customer cases.
  • Complete the product certification courses assigned.
  • Document the learning and building the knowledge content
  • Provide early visibility and mitigation to technical challenges through the journey.
  • Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
  • Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
  • Should collaborate with Solution/Technical architect(s) to stabilize the system
  • Enhance/Change the design based on new business requirements by the customer
  • Single Point of contact for all customer requests for the designated solution
  • Manage/Support new roll outs/deployments and handle change requests/enhancements
  • To improve various KPIs for the customer

What we are looking for:

  • Bachelor’s degree minimum 6 to 9 years of experience in Product Support / Implementation support.
  • Skill set and availability requirements as per the organization's needs
  • Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
  • Deep understanding of Customer business and processes
  • Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
  • Knowledge in performance tuning techniques is added advantage.
  • Understanding and experience with the technical requirements for the product line assigned.
  • Understanding of various technical platforms and infrastructures.
  • Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer.
  • Works with appropriate parties to ensure issues are resolved.

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About The Company

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.™

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