Staff Mobility Services

Company description

Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview

Responsible for providing exceptional employee mobility service and support via the different channels setup for the service including tickets, emails, or phone. This role involves assisting company employees with inquiries, resolving issues, and ensuring a positive experience with the company’s employee mobility products and services. Also process on the different systems, according to the agencies in US and Canada, this requires understanding and analysis of the Mobility policies and procedures and in some cases contact with Resources US/CA agencies, vendors and other parties to have solutions to issues as a product of the information received and according to the SLA agreed. This is an entry level role.

Responsibilities

• Timely & Professional Responses: Address service inquiries and respond to employee requests promptly, maintaining professionalism in all interactions.
• Mobile Policies Expertise: Provide clear, accurate information regarding mobile policies and procedures to ensure employees are well-informed.
• Effective Issue Resolution: Resolve employee issues and complaints efficiently, focusing on achieving high levels of satisfaction and positive outcomes.
• Record Keeping & Documentation: Accurately document employee interactions and maintain up-to-date records within the system for seamless tracking and follow-up.
• Customer Follow-Up & Support: Follow up with employees to ensure issues are fully resolved, offering additional support as needed for continued satisfaction.
• Collaborative Service Improvement: Work closely with team members and other departments to continuously enhance service delivery and overall employee experience.

Qualifications

• Basic or Technic Education completed and initial studies on related fields such as Business Administration, Accounting or Finance.
• One year in similar positions (Customer Service), preferably in multinational companies is a plus but not a requirement.
• Intermediate/Advanced English (oral and written skills).