Staff Product Design - Merchant Experiences

Responsibilities

• Partners with design, engineering and product management team members in the execution and delivery of successful products and services, using a customer-focused, iterative design process.
• Leads UX efforts across one or many teams, setting design direction, driving discussion and activities, while participating in delivery, planning, and coordination efforts.
• Determines best UX solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.
• Creates high quality deliverables and executes based on UX goals and priorities while driving the success of overall UX team delivery through the oversight and guidance of a smaller UX team
• Leverages, fosters and extends the use of established UX techniques, templates, presentations, and assets in the creation of UX analysis, solutions, and materials; proposes new solutions or optimizes existing ones, and fosters UX artifact reuse and consistency across team members and/or projects
• Contributes to the adaptation of PayPal UX tools, methodology, and software, proposes new solutions or optimizes existing ones, and fosters UX artifact reuse and consistency across team members and/or projects
• Sets an example and creates opportunities to foster collaborative cross-discipline dynamics. Drives UX team delivery excellence, furthering internal and external UXcinfluence and goals, while providing detailed feedback regarding all UX deliverables and outputs
• Formally mentors more junior UX resources, providing goals, development, career insight and guidance in facilitating discussions, and creating deliverables
• Formally mentors more junior UX resources in best practices, process, and methodology

Requirements

• 8+ years experience
• Master of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization.
• Customer-focused, with experience using design research methods to uncover customer insights
• Experience providing oversight of a large product, program, or simultaneously coordinating multiple smaller initiatives and teams, including teams led by more junior leaders.
• Thorough knowledge of key channels and platforms, with experience in mobile, portable, dedicated, web, and native solution design.
• Experience with resources such as; pattern library, repositories, and internal communication tools.
• General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.
• Solid knowledge of story and backlog management tools and resources (Rally, etc.)

Education

• Bachelors or Master’s Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $169,500 to $291,500

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

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Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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