Staff Professional Services Consultant

1 Month ago • 5 Years +

Customer Service

Job Description

Alation’s Professional Services team implements Alation at key customers, delivering immediate value, broad adoption, with an unparalleled customer experience. A Staff Consultant is an experienced member responsible for installation, configuration, advising key client sponsors, and leading multi-phase implementation programs to drive usage, adoption, and value of Alation's industry-leading technology. This role involves engaging with customers, building trusted relationships, and ensuring high-quality, timely implementations to foster data culture at forward-thinking enterprises.

Good To Have:

Experience with Alation or other data catalog tools.
Experience delivering services as part of a software company.
Project Management/Scrum certifications (CAPM, PMP, Six Sigma etc).
Hands-on data & analytics experience.
Fluency in multiple languages.

Must Have:

Lead Alation software implementations for enterprise customers.
Advise on best practices for data classifications, domains, taxonomies, glossaries, documentation, and lineage.
Conduct customer training on product features and best practices.
Lead on-premise and cloud-based product installations.
Configure single sign-on and authentication (LDAP/Active Directory).
Configure database, file system, and BI tool connectors.
Provide project status reports.
Identify account expansion opportunities.
Document lessons learned and contribute knowledge base articles.
Participate in customer community forums.
Minimum 5 years of consulting experience in a lead role.
Experience with data management (governance, quality, MDM, reference data).
Experience with Azure, AWS, and GCP cloud deployments.
Proficiency in multiple databases and SQL.
Experience with BI tools (Tableau, PowerBI, Looker, Microstrategy).
Experience administering Linux operating systems.
Experience with Kubernetes and Docker deployments.
Python or Java experience with REST APIs.
Strong analytical and troubleshooting skills.
Professional customer-facing communication and client-management skills.
Willingness to travel 30%.

Perks:

Market-Leading Data Catalog Provider
High-growth, collaborative environment with diverse and inclusive teams
Continuous learning, enrichment and development opportunities
Competitive pay and health offerings including commuter benefits
Flexible time off to relax and recharge

Add these skills to join the top 1% applicants for this job

team-management

problem-solving

data-analytics

game-texts

ldap

linux

aws

azure

single-sign-on

business-intelligence

looker

tableau

docker

kubernetes

python

sql

java

Alation’s Professional Services team implements Alation at key customers, delivering immediate value, broad adoption, with an unparalleled customer experience. We’re looking for someone excited to work with Alation’s industry-leading technology to truly drive data culture at forward-thinking enterprises. The right candidate loves engaging with customers, building trusted relationships, and ensuring a high-quality, timely implementation.

A Staff Consultant is one of the most experienced members of the Alation Professional Services team who possesses extensive experience in data management, software deployment, deep data management expertise, and an outstanding record of program delivery success. As the leading authority on Alation’s technology, they are primarily responsible for the installation, configuration, advising key client sponsors, and leading multi-phase implementation programs to drive usage, adoption, and value.

What You'll Do:

Lead Alation software implementations of enterprise customers
Participate in account knowledge transfer sessions with Alation pre-sales.
Advise on best practices for defining and populating data classifications, domains, taxonomies, glossaries, documentation content, and lineage.
Conduct training and advise customers on the approach and use of key product features, and best practices to drive usage, adoption, and value.
Lead the customer through on-premise and cloud-based product installation procedures.
Lead the customer through single sign-on, authentication configuration to LDAP or Active Directory.
Configure out-of-the-box database, file system, and Business Intelligence tool connectors.
Provide project status reports and briefings.
Identify opportunities for account expansion.
Document lessons learned, tips/tricks, and contribute knowledge base articles.
Participate in customer community forums.

Requirements:

Energized and excited about being in a high-growth, startup environment
Passionate about continuously innovating and improving.
Comfortable working in a non-traditional office environment using virtual teaming and working remotely.
Strong analytical and troubleshooting skills to resolve technical and project challenges.
Professional customer-facing communications and client-management skills.
Demonstrated inclination to share knowledge and assist teammates.
Willing to travel 30%.

What You Need:

Minimum 5+ years of consulting experience in a lead role.
Data management experience with data governance, data quality, master data management, and/or reference data.
Experience with Azure, AWS, and GCP cloud deployments.
Experience with multiple databases and excellent SQL skills.
Experience with Business Intelligence tools, including Tableau, PowerBI, Looker, and Microstrategy.
Experience administering Linux operating systems.
Experience with Kubernetes and Docker deployments.
Python or Java experience using REST APIs.

Bonus Skills: