Sr. Salesforce Administrator

Smarsh is seeking a Sr. Salesforce Administrator to join their team, focusing on Agentforce/AI solutions. This role involves partnering with business leaders to identify high-ROI AI use cases, building and enabling Agentforce capabilities, and managing core Salesforce administration and release duties, including configuration, security, data quality, and troubleshooting. The administrator will play a crucial role in empowering customers to manage risk and unleash intelligence in their digital communications within regulated industries.

Must Have

• Own Salesforce administration with a focus on Agentforce/AI solutions
• Partner with business leaders to identify high-ROI AI use cases
• Build/enable Agentforce capabilities
• Handle core admin/release duties (config, security, data quality, troubleshooting)
• Translate business pain points into AI/Agentforce use cases; define success metrics/ROI
• Configure and manage Agentforce (skills, prompts, guardrails, data sources/grounding, evaluation)
• Build flows/automation, next-best-actions, and knowledge integrations
• Establish AI governance (privacy, safety, compliance), quality monitoring, and continuous improvement loops
• Coordinate with technical and business architect roles to adjust user/role/profile/permission set architecture, SSO, and field-level security
• Configure objects, flows, validation rules, page layouts, record types, dynamic forms, and Lightning apps
• Sandbox strategy, change management, and release orchestration
• Data stewardship: dedupe, Data Loader, backup/restore, and data quality dashboards
• Incident response; root-cause analysis and preventive fixes; clear documentation/runbooks
• Work with Global Support group and AI initiatives, Sales, Success, RevOps/Finance, and other groups to prioritize a value-based backlog
• Build lightweight BRDs/solution designs; run enablement and office hours; track adoption and ROI
• 7–10 years hands-on Salesforce administration in complex, multi-org or multi-cloud environments
• Demonstrated AI/Agentforce exposure (pilot or production)
• 3+ Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder)
• Strong Flow expertise
• Excellent written/verbal communication and documentation skills in English
• College degree

Good to Have

• AI Associate/AI Specialist certification
• Service Cloud certification
• Sales Cloud certification
• CPQ/Revenue Cloud certifications
• Comfortable reading Apex/SOQL (light edits/debugging)
• Experience partnering with business stakeholders to quantify ROI and drive adoption
• Familiarity with change/release tooling (Gearset/Copado), Git, and Dev/SIT/UAT processes
• Exposure to CPQ/Revenue Cloud concepts (bundles, pricing, approvals) and downstream impacts to billing/rev-rec
• Experience with other CRM/ERP (NetSuite, MS Dynamics, Oracle, SAP) and integration patterns (MuleSoft, Boomi, APIs)
• BI/reporting familiarity (Salesforce reports/dashboards; understanding of how data feeds finance/ERP)
• Security & compliance awareness (PII, SOC2, GDPR), and AI guardrail best practices

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

Smarsh is seeking a Sr. Salesforce Administrator to join our team. Own Salesforce administration with a focus on Agentforce/AI solutions. Partner with business leaders to identify high-ROI AI use cases, build/enable Agentforce capabilities, and handle core admin/release duties (config, security, data quality, troubleshooting).

How will you contribute?

• Agentforce & AI delivery
• Translate business pain points into AI/Agentforce use cases; define success metrics/ROI.
• Configure and manage Agentforce (skills, prompts, guardrails, data sources/grounding, evaluation).
• Build flows/automation, next-best-actions, and knowledge integrations that improve the customer experience on our support portal or seller/CSM productivity.
• Establish AI governance (privacy, safety, compliance), quality monitoring, and continuous improvement loops.
• Core Salesforce administration
• Coordinate with the technical and business architect roles to adjust user/role/profile/permission set architecture, SSO, and field-level security.
• Configure objects, flows, validation rules, page layouts, record types, dynamic forms, and Lightning apps.
• Sandbox strategy, change management, and release orchestration (e.g., Gearset/Copado).
• Data stewardship: dedupe, Data Loader, backup/restore, and data quality dashboards.
• Incident response; root-cause analysis and preventive fixes; clear documentation/runbooks.
• Business partnership
• Work with our Global Support group and AI initiatives, Sales, Success, RevOps/Finance, and other groups to prioritize a value-based backlog.
• Build lightweight BRDs/solution designs; run enablement and office hours; track adoption and ROI.
• Revenue Cloud / CPQ (a big plus)
• Support quoting/bundle structure discussions, approvals, and order flows (if experienced).
• Understand downstream impacts to billing, revenue recognition, and ERP handoffs.

What will you bring?

• 7–10 years hands-on Salesforce administration in complex, multi-org or multi-cloud environments.
• Demonstrated AI/Agentforce exposure (pilot or production) — e.g., prompt/skill design, grounding data, evaluation & safety patterns.
• 3+ Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder).
• Bonus: AI Associate/AI Specialist, Service Cloud, Sales Cloud; CPQ/Revenue Cloud certs are a plus.
• Strong Flow expertise
• A big plus if comfortable reading Apex/SOQL (light edits/debugging a plus).
• Experience partnering with business stakeholders to quantify ROI and drive adoption.
• Familiarity with change/release tooling (Gearset/Copado), Git, and Dev/SIT/UAT processes.
• Excellent written/verbal communication and documentation skills in English.
• College degree
• Exposure to CPQ/Revenue Cloud concepts (bundles, pricing, approvals) and downstream impacts to billing/rev-rec preferred.
• Experience with other CRM/ERP (NetSuite, MS Dynamics, Oracle, SAP) and integration patterns (MuleSoft, Boomi, APIs) preferred.
• BI/reporting familiarity (Salesforce reports/dashboards; understanding of how data feeds finance/ERP) preferred.
• Security & compliance awareness (PII, SOC2, GDPR), and AI guardrail best practices preferred.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.