Staff Software Engineer - Conversational AI & Automation

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role:

We are looking for a skilled software engineer with solid hands-on experience in a technical leadership role, providing technical guidance and directions to team members.

As a Staff /Sr Staff engineer, you will play a crucial role in designing, developing, and maintaining our conversation AI & Automation building blocks and features, with a focus on microservices architecture. Your expertise in product development, technical vision and leadership will be valuable in shaping our innovative solutions and enhancing our existing products.

This role is based out of our Santa Clara, CA office, and an Onsite interview is required as part of the process.

Responsibilities:

• Design, build, and deliver scalable and real-time systems with high quality, scalability, and operability in mind.
• Collaborate with product management, data science, and other engineering teams to bring end-to-end solutions with the highest business value to our customers.
• Review and provide feedback on technical designs and code changes to ensure highly available, scalable, maintainable designs and high code quality standards to engineering peers.
• Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions.
• Proactively identify areas of technical debt and improvement opportunities, and drive solutions or innovation in engineering organization.
• Take operational ownership of the system by using monitoring and observability tools to identify and resolve production issues.
• Mentor and coach team members to raise the technical bar on the team.

Required Qualifications:

• 10+ years hands-on experience with microservices and scalable software development.
• Experience with distributed systems, large-scale data, and the full software lifecycle of modern computer languages (java, python, etc).
• Solid understanding of software development principles, design patterns, and best practices.
• Proficiency in database design and integration, including SQL and NoSQL databases.
• Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders.
• Bachelor's degree in Computer Science, Software Engineering, or a related field

Preferred Qualifications:

• Experience with cloud platforms (e.g AWS, GCP) is highly desired
• Familiarity with SaaS concepts and experience in developing SaaS-based applications is a plus.
• Domain knowledge experience with ServiceNow, Salesforce, workflow, business process etc.
• Experience with building machine learning products.

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.