Strategic Customer Initiatives Specialist

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As a Strategic Customer Initiatives Specialist you'll drive and execute new and existing customer initiatives that will have a material impact on the Customer Organization at DraftKings. In addition to driving projects, this role will proactively identify opportunities to define standard practices and develop affiliated playbooks. This role will support a key channel within the Customer Organization, while partnering cross-functionally to deliver on goals.

What you’ll do as a Strategic Customer Initiatives Specialist

• Drive and execute critical strategic initiatives identified to achieve goals.

• Partner with cross-functional teams to identify and solve for dependencies, develop and execute on project plans and deliver on core goals.

• Track and communicate decisions, progress, risks, issues, and retrospectives with project and leadership teams.

• Identify opportunities for operational efficiencies within specified channels and proactively propose solutions. 

What you'll bring   

• 4+ years of project management, journey lead, or related experience.

• Bachelor’s degree in a related field.

• An entrepreneurial mindset with experience operating in a fast-paced environment.

• Ability to work independently and know when to seek guidance.

• Can effectively partner cross-functionally in a highly matrixed environment.

• Passion for driving results and demonstrating ultimate impact. 

• Solid understanding of agile work methodologies and continuous improvement processes preferred.

• Project management certification(s) preferred.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 83,200.00 USD - 104,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.