Supervisor, Fulfillment

Role Overview

The Fulfillment Supervisor directs workflow and oversees warehouse associates to ensure productivity, efficiency, and accuracy. You’ll ensure compliance with policies, coach employees, supervise receipt and shipping of merchandise, maintain records, resolve customer issues and ensure high-quality packing for customer satisfaction.

In this role, you will:

• Direct, motivate, and monitor the performance of warehouse associates
• Suggest and implement modifications to enhance productivity and efficiency
• Ensure compliance with policies, procedures, safety rules and DEA regulations
• Coach employees for their professional development
• Supervise the receipt of merchandise and maintain accurate daily logs
• Oversee staff in counting, weighing, and verifying items against relevant documents
• Manage the filling and shipping of controlled substances with clerks' assistance
• Maintain detailed records of the delivery process and order-filling procedures
• Ensure quality packing of items to guarantee customer satisfaction
• Interact with customers to resolve delivery or order issues as needed
• Work in a dynamic warehouse environment with heavy equipment
• Assist in other areas as needed by the Operations leadership team

We are looking for:

• 2+ years of warehouse leadership experience preferred; knowledgeable of warehouse operations
• Effective verbal and written communication skills as a leader
• Strong decision-making and analytical skills
• Basic mathematical proficiency
• Leadership and coaching abilities
• Good interpersonal skills for team collaboration
• Strong organizational skills and attention to detail
• Proficiency in Outlook, PowerPoint, Word and Excel
• Ability to operate a reach truck (may be required)
• Resilience in a fast paced and variable environment
• Ability to stand for long periods (up to 6-7 hours)
• Availability and willingness to work extended hours and participate in physical inventory as needed

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.