Supervisor, Imaging Operations
Job Description
- Experience with Digital solutions projects is an added advantage.
- Master of Business Administration (MBA) is preferred.
- Lead and mentor a large team, including 5-6 Team Leaders and 80-100 associates.
- Conduct daily/weekly performance reviews and ensure planned leaves and sufficient back-up coverage.
- Develop, implement, and review operational policies and Standard Operating Procedures (SOPs).
- Identify process improvement opportunities and manage center performance through system audits and quality assurance.
- Maintain a strong client relationship and ensure timely and accurate Client & Vendor Billing.
- Contribute to financial tasks such as Annual Operating Plan (AOP) and Gross Profit (GP) optimization.
- Overall 5+ years of managerial experience in a high-volume environment (Banking, Insurance, Business Process Outsourcing (BPO), or Back Office sectors).
- Strong knowledge of Workforce Planning, Attrition Management, and Absence Management.
- Experience in establishing high standards for productivity and quality.
- Proven ability in People Management, Process Improvement, and problem-solving.
- Sound technical knowledge to interface with IT teams for solutions.
- Bachelor’s Degree is mandatory.
- Strong proficiency in MS-Excel & Power Point Presentation skills.
- Readiness for extended working hours, a six-day work week, and flexibility for working on week-offs and traveling to different sites.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a dynamic, results-oriented Assistant Manager to join our Operations team. In this role, you will be responsible for overseeing daily operations, leading a large team of associates and Team Leaders, and driving process excellence within a high-volume business environment.
What You'll Do (Responsibilities)
In this role, you will:
- Lead High-Volume Operations: Manage and mentor a large team, including 5-6 Team Leaders and 80-100 associates, conducting daily/weekly performance reviews, and ensuring planned leaves and sufficient back-up coverage for seamless business delivery.
- Drive Process and Quality Excellence: Develop, implement, and review operational policies and Standard Operating Procedures (SOPs), identify process improvement opportunities, and manage center performance through system audits and quality assurance measures.
- Support Business Growth and Financial Health: Maintain a strong client relationship, ensure timely and accurate Client & Vendor Billing, and contribute to financial tasks such as Annual Operating Plan (AOP) and Gross Profit (GP) optimization.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
- Overall 5+ years of managerial experience in a high-volume environment, preferably within the Banking, Insurance, Business Process Outsourcing (BPO), or Back Office sectors.
- Strong knowledge of Workforce Planning, Attrition Management, and Absence Management, coupled with experience in establishing high standards for productivity and quality.
- Proven ability in People Management, Process Improvement, and problem-solving, with sound technical knowledge to interface with IT teams for solutions; experience with Digital solutions projects is an added advantage.
- Bachelor’s Degree is mandatory (a Master of Business Administration (MBA) is preferred), along with strong proficiency in MS-Excel & Power Point Presentation skills.
- Note: This role requires readiness for extended working hours, a six-day work week, and flexibility for working on week-offs and traveling to different sites as per business requirements.
Call to Action
If you are a seasoned operational leader ready to manage large-scale teams and drive significant process and quality improvements, apply today to take the next step in your career with Iron Mountain!
Category: Operations Group
