[NineB Div.] Employee Experience & Operations Specialist (New ~ 3 years / Contract)

Krafton

Up to 3 Years | Seoul, South Korea (On Site) | Contract | 1 day ago

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Job Summary

This role is a key part of Employee Experience (EX) operations, optimizing infrastructure for employee focus. It involves IT infrastructure management, HR administration, and organizational culture planning. Responsibilities include IT asset lifecycle support (device setup, management), IT resource management (software licenses, inventory), workplace environment maintenance, front-desk operations, logistics, HR administrative support (contracts, onboarding), internal communication, and benefits management.

Must Have

1 to 3 years of experience in relevant field (newcomers with proactive learning attitude welcome)
Basic IT device utilization skills and document management using G-Suite / MS Office
Coordination skills to solve problems, finding reward in enabling colleagues' immersion
Communication skills to respond flexibly and kindly to diverse requests
Ability to understand and meticulously manage the impact of small details on employee experience
High ethical awareness and responsibility in handling confidential information

Good to Have

Enjoys IT device setup and troubleshooting, interested in using latest tech trends like generative AI for work efficiency
Experience in a flexible, fast-growing environment at a startup or IT company
Proficient in collaboration and design tools like Notion, Slack, Canva
Capable of business English communication

Job Description

[NineB Div.] Employee Experience & Operations Specialist (New ~ 3 years / Contract)

KRAFTON is dedicated to identifying and publishing games worldwide that offer a uniquely enjoyable experience, crafted by our globally recognized production studios known for their distinctive creativity.

We continuously push the boundaries of gaming enjoyment by embracing new challenges and technologies, expanding our platforms and services to captivate an even larger fan base.

In collaboration with our passionate and driven team, we strive to establish ourselves as a renowned creator of masterpieces in the global gaming market.

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Introducing Our Team (Project)

This position is a core role in EX (Employee Experience) operations, optimizing infrastructure and overall environment for employees to focus solely on their work. We are looking for talent to grow into an HR Operation specialist by experiencing everything from IT infrastructure management to HR administration, and even organizational culture planning.

※ Note: This position will initially be part of KRAFTON HQ and is scheduled to transition to a new legal entity within the first half of 2026.

Introducing the Mission We Will Accomplish Together

IT & Office Experience Support
IT Asset Lifecycle Support: Device (Mac/Windows) setup, provision, and return management support according to global HQ guidelines
IT Resource Management: Software license account management support and maintaining up-to-date internal IT inventory data
Workplace Environment Management: Maintaining optimal condition and regular inspection of overall facilities such as meeting room systems, HVAC, and lighting
Front-desk & Guest Operation: Operating and guiding visitor access processes, parking support, access card issuance management (responsible for the brand's first impression)
Logistics & Supply Management: Operating internal mail, registered mail, courier services, and strategic inventory management of office supplies/equipment
HR Admin & Culture Coordination
Document & Legal Admin: Administrative processing support based on standard contracts, management of various HR evidentiary documents and seals
On-boarding Support: Guiding new hires on office usage and supporting their stable integration into the organization through initial experience
Internal Communication & Culture: Managing internal announcement channels (Slack, Confluence, etc.) and supporting the execution of organizational culture events (town halls, workshops, etc.)
Benefits Operation & Improvement: Stable operation of internal welfare systems and proposing improvement ideas based on employee feedback

We want to grow with someone who has these experiences! (Required Qualifications)

1 to 3 years of experience in the relevant field (newcomers can apply, but must have a proactive learning attitude)
Basic IT device utilization skills and document management capabilities using G-Suite / MS Office
Coordination skills to solve problems, finding reward in the value that 'my help creates colleagues' immersion'
Communication skills to respond flexibly and kindly to various team members' requests
Ability to understand the impact of small details (e.g., inventory, facility status) on employee experience and manage them meticulously
High ethical awareness and sense of responsibility in handling confidential information (e.g., contracts, HR information)

If you have these experiences, you are the one we are looking for! (Preferred Qualifications)

Enjoys IT device setup and troubleshooting, and is highly interested in utilizing the latest tech trends like generative AI for work efficiency
Experience in a flexible and fast-growing environment at a startup or IT company
Proficient in collaboration and design tools like Notion, Slack, Canva
Capable of business English communication

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To join KRAFTON's challenge, the following selection process is required.

Document Screening > Phone Interview > *Pre-Test > Technical Fit Interview > Culture Fit Interview > Academic/Career Verification, Reference Check > Compensation Negotiation > Final Offer and Onboarding
This process may vary depending on the position.
Details of each stage will be provided individually.
A job-specific test or additional interview stages may be added if necessary, with details provided individually.
Selection results will be sent to the email address provided in the application within 2 weeks; if delayed due to internal schedules, separate notification will be provided.
This is an ongoing recruitment, and early closure may occur if excellent talent is hired.

Please check the required documents!

Resume (free format), Cover Letter, Career Description
New hires should focus on the cover letter, experienced hires on the career description.
If attaching a portfolio, please refer to the information below.

Work Location

Yeoksam (Currently Centerfield, scheduled to move nearby)

Employment Type

Contract (1 year) - Contract extension or conversion to permanent position may be considered based on performance.

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Please check the information below!

Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws.
False statements in your resume may lead to the withdrawal of the employment offer.
A 5-month probationary period applies. The company may refuse permanent employment based on the evaluation results during the probationary period, and may terminate the probationary period early and refuse permanent employment based on mid-term evaluation results. There are no changes in employment type or salary during the probationary period.
For questions during the recruitment process, please refer to KRAFTON Career FAQ.

BE BOLD, LEARN AND WIN! Would you like to explore KRAFTON’s growth and adventure stories?

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Please check the information below

Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws
False statements in your resume may lead to the withdrawal of the employment offer
A 5-month probationary period applies. Based on the mid-term evaluation, employment may be terminated early or not continued. No changes in employment type or salary during this period.
Please contact career@krafton.com for other inquiries