Support Engineer

6 Months ago • All levels • Administrative

Job Summary

Job Description

Support Engineer needed for a hybrid role in Italy. You'll troubleshoot technical and functional issues for customers, maintain a knowledge of supported software, and collaborate with other departments. Strong Linux, SQL, and communication skills are essential. Experience in the financial industry is a plus.
Must have:
  • Linux knowledge
  • SQL knowledge
  • Problem solving
  • Communication skills
Good to have:
  • Financial industry
  • PL/SQL language
  • IT Security
  • Cybersecurity best
Perks:
  • Weekend work
  • Shift patterns

Job Details

We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services. You will play a key role in assist customers both from technical and functional point of view.

The Service Management Team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment.

You could be based in Pisa or Milan or Turin office.

Your responsibilities

    • Responds to customers’ inquiries relating to technical and functional issues with our products through phone, email, and case management system.
    • Track inquiry resolution progress.
    • Communicates updates effectively and promptly to the client.
    • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
    • Deals with unexpected events or failures which limit clients use of the supported systems.
    • Carries out application system checks, aiming to identify and resolve issues before they affect clients.
    • Develops strong working relationships with other departments and third party vendors to assist with the delivery of our service to clients.
    • Supports customers on testing new or changed products and services to ensure that they meet defined requirements.
    • Assists with releases and deployments of services components.
    • Participates in all the activities related to the IT security and cybersecurity with the aim of mitigating risk and supporting recovery programs for the area of responsibility. Runs system analysis to identify potential issues.
    • Adheres to "best practice" and department procedures for client communications, incident progression and investigation.
    • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required.

Your skills, experience, and qualifications

    • Degree in Computer Science, Computer Engineering or related technical degree or equivalent work experience.
    • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
    • Good knowledge of Linux (and/or other Unix), and familiarity at the command line is preferred.
    • Good knowledge of SQL and PL/SQL language.
    • Knowledge of IT security and cybersecurity best practices.
    • Ability to troubleshoot and approach problem solving in a logical manner.
    • Knowledge of financial industry is considered a plus.
    • Excellent written and verbal communication skills in English and Italian.
    • A confident and professional manner.
    • Able to manage own time and a changing workload.
    • Co-operative approach to working with team members and other departments.
    • Able to view situations from a customer perspective and act accordingly.
    • Willingness to work shifts.
    • Availability to work on weekends.
    • EU Work Permit.
    • Location: Italy (Milan or Turin)
undefined

Similar Jobs

Cadence - Lead Application Engineer

Cadence

Shenzhen, Guangdong Province, China (On-Site)
7 Months ago
Google - Technical Solutions Consultant Manager, Android Business Communications

Google

San Jose, California, United States (On-Site)
2 Days ago
Google - Cloud Technical Solutions Engineering Manager

Google

Taipei City, Taiwan (On-Site)
1 Week ago
Google - AI/ML Engineer, National Security, Public Sector

Google

Reston, Virginia, United States (On-Site)
2 Weeks ago
Next Level Business Services - Oracle BI Developer

Next Level Business Services

Goleta, California, United States (On-Site)
6 Months ago
Microsoft - Critical Environment Instrumentation Engineer

Microsoft

Toronto, Ontario, Canada (On-Site)
1 Week ago
The Walt Disney Company - Project Administrator

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Starkflow - Executive Assistant To CEO

Starkflow

Gurugram, Haryana, India (On-Site)
2 Months ago
Steer Studios - Sr. IT Infrastructure Administrator

Steer Studios

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
1 Month ago
Rackspace Technology - Database Reliability Engineer

Rackspace Technology

(Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Software Engineer, Early Career

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
Miniclip - Senior Software Developer

Miniclip

Lisbon, Lisbon, Portugal (On-Site)
1 Day ago
PwC - Manager-Data Engineer|Pune

PwC

Pune, Maharashtra, India (On-Site)
7 Months ago
Next Level Business Services - Mule Admin

Next Level Business Services

Thousand Oaks, California, United States (On-Site)
6 Months ago
buildstsaff - Java Developer

buildstsaff

Alexandria, Virginia, United States (On-Site)
6 Years ago
ByteDance - Senior Site Reliability Engineer - Data Infrastructure (Seattle)

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Zeta - Senior Site Reliability Engineer

Zeta

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Google - Software Engineer, Early Career, Cloud AI

Google

(On-Site)
5 Months ago
ByteDance - Senior/Tech Lead Network Software Development Engineer, Switch - San Jose

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Netflix - Manager, Broadcast Engineering

Netflix

Los Angeles, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Italy

ION - Principal Software Engineer, Italy

ION

Milan, Lombardy, Italy (On-Site)
6 Months ago
ION - Cyber Security Analyst, Italy

ION

Milan, Lombardy, Italy (On-Site)
6 Months ago
PwC - Tax Associate - Accounting - Roma - Categoria Protetta [TAX]

PwC

Rome, Lazio, Italy (On-Site)
7 Months ago
Haleon - Trade Marketing Mass Market - Internship

Haleon

Milan, Lombardy, Italy (On-Site)
20 Hours ago
Google - Field Sales Representative, Public Sector

Google

Rome, Lazio, Italy (On-Site)
1 Week ago
ION - Software Developer/Engineer - Graduate Development Program

ION

Turin, Piedmont, Italy (On-Site)
6 Months ago
ION - Java Developer, Italy

ION

Italy (Hybrid)
6 Months ago
Keywords Studios - Accounting Interns

Keywords Studios

Lombardy, Italy (Hybrid)
1 Month ago
ION - Product Designer - Graduate Development Program, Italy

ION

Milan, Lombardy, Italy (Hybrid)
1 Month ago
Keywords Studios - Payment Specialist

Keywords Studios

Cinisello Balsamo, Lombardy, Italy (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Social Discovery Group - Payroll Accountant

Social Discovery Group

Georgia (Remote)
5 Months ago
On Location - Regional Office Manager

On Location

Raleigh, North Carolina, United States (Hybrid)
1 Week ago
N-iX - Senior UKG Integrator (Consultant)

N-iX

India (Remote)
2 Weeks ago
Evolution - Service Support Specialist in Medellín, Colombia (On-site)

Evolution

Medellín, Antioquia, Colombia (On-Site)
4 Months ago
Universally Speaking - Build and Distribution Technician

Universally Speaking

Bedford, England, United Kingdom (On-Site)
2 Weeks ago
Knack Studios - Power Automate Developers

Knack Studios

Chennai, Tamil Nadu, India (On-Site)
10 Months ago
ION - Red Hat Engineer, Italy

ION

Italy (Hybrid)
6 Months ago
Hawk Eye Innovations - Football Review Assistant

Hawk Eye Innovations

São José Do Rio Preto, State Of São Paulo, Brazil (On-Site)
1 Week ago
Dun & Bradstreet - Early Talent Network

Dun & Bradstreet

Jacksonville, Florida, United States (On-Site)
6 Months ago
DNEG - Tech Junior

DNEG

Chennai, Tamil Nadu, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

London, England, United Kingdom (On-Site)

New York, New York, United States (On-Site)

Gurugram, Haryana, India (On-Site)

Chișinău, Chisinau, Moldova (Hybrid)

New York, New York, United States (Remote)

Mumbai, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Ion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug