Support Engineer
Job Summary
Job Description
Support Engineer needed with strong technical and functional knowledge of Linux, SQL, and IT security. You will be responsible for resolving customer issues, maintaining systems, and collaborating with development teams. This role requires excellent communication skills and willingness to work shifts.
Must have:
- Linux knowledge
- SQL expertise
- Problem solving
- Communication skills
Good to have:
- PL/SQL language
- Financial industry
- Cybersecurity best
- Shift availability
Perks:
- Hybrid work
- Team collaboration
5 skills required
Job Details
We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services. You will play a key role in assist customers both from technical and functional point of view.
The Service Management Team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment.
You could be based in Pisa or Milan or Turin office.
Your responsibilities
- Responds to customers’ inquiries relating to technical and functional issues with our products through phone, email, and case management system.
- Track inquiry resolution progress.
- Communicates updates effectively and promptly to the client.
- Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
- Deals with unexpected events or failures which limit clients use of the supported systems.
- Carries out application system checks, aiming to identify and resolve issues before they affect clients.
- Develops strong working relationships with other departments and third party vendors to assist with the delivery of our service to clients.
- Supports customers on testing new or changed products and services to ensure that they meet defined requirements.
- Assists with releases and deployments of services components.
- Participates in all the activities related to the IT security and cybersecurity with the aim of mitigating risk and supporting recovery programs for the area of responsibility. Runs system analysis to identify potential issues.
- Adheres to "best practice" and department procedures for client communications, incident progression and investigation.
- Participates in the team shift patterns and assists with weekend work and out of hours escalation when required.
Your skills, experience, and qualifications
- Degree in Computer Science, Computer Engineering or related technical degree or equivalent work experience.
- Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
- Good knowledge of Linux (and/or other Unix), and familiarity at the command line is preferred.
- Good knowledge of SQL and PL/SQL language.
- Knowledge of IT security and cybersecurity best practices.
- Ability to troubleshoot and approach problem solving in a logical manner.
- Knowledge of financial industry is considered a plus.
- Excellent written and verbal communication skills in English and Italian.
- A confident and professional manner.
- Able to manage own time and a changing workload.
- Co-operative approach to working with team members and other departments.
- Able to view situations from a customer perspective and act accordingly.
- Willingness to work shifts.
- Availability to work on weekends.
- EU Work Permit.
- Location: Italy (Milan or Turin)
Similar Jobs
bytedance
Taguig, Metro Manila, Philippines (On-Site)
• 8 Months ago
Qualcomm
Farnborough, England, United Kingdom (On-Site)
• 1 Month ago
Coherent corp.
Sherman, Texas, United States (Hybrid)
• 2 Weeks ago
Western Digital
Prachin Buri, Thailand (On-Site)
• 3 Months ago
Nagarro
New York, New York, United States (On-Site)
• 8 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Fudge animation
Farnham, England, United Kingdom (Hybrid)
• 1 Month ago
Whatnot
San Francisco, California, United States (On-Site)
• 2 Months ago
Qualcomm
Bengaluru, Karnataka, India (On-Site)
• 1 Month ago
Roblox
San Mateo, California, United States (On-Site)
• 2 Weeks ago
Qube Cinema
Chennai, Tamil Nadu, India (On-Site)
• 1 Month ago
.png%3F1716476261&w=256&q=50)
Get notifed when new similar jobs are uploaded
Jobs in Italy
Pivotroots
Milan, Lombardy, Italy (Hybrid)
• 4 Weeks ago
PwC
Milan, Lombardy, Italy (On-Site)
• 9 Months ago
Haleon
Milan, Lombardy, Italy (On-Site)
• 2 Weeks ago
Get notifed when new similar jobs are uploaded
Software Development & Engineering Jobs
.png%3F1725396992&w=256&q=50)
Western Digital
Bayan Lepas, Penang, Malaysia (On-Site)
• 1 Week ago
IGT
West Greenwich, Rhode Island, United States (On-Site)
• 1 Month ago
Qualcomm
San Diego, California, United States (On-Site)
• 1 Month ago
Alphawave Semi
Vancouver, British Columbia, Canada (On-Site)
• 1 Month ago
Advanced Systems Group, LLC
Emeryville, California, United States (On-Site)
• 1 Year ago
Get notifed when new similar jobs are uploaded
About The Company
We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.
Get notified when new jobs are added by Ion
