As a Support Engineer (Data Integration) in Microsoft's Customer Service & Support team, you'll own, troubleshoot, and resolve complex customer technical issues related to big data and analytics products (Azure Data Factory, Hadoop, Spark, Azure Databricks, etc.). You will act as a customer advisor, collaborating across teams.  Responsibilities include investigating and solving complex issues, leading community building with peers, sharing knowledge through training and mentoring, and engaging with engineering teams to improve products and develop diagnostic tools. This hybrid role allows for up to 50% remote work.

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<div class="ms-Stack css-418"><h3 style="font-weight: 600; font-size: 18px; line-height: 24px; color: rgb(23, 23, 23);">Overview</h3><div><p style="margin: 0px;">With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;">Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.</p><p style="margin: 0px;"><br>In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.</p><p style="margin: 0px;"><br>This role is flexible in that you can work up to 50% from home.</p><p style="margin: 0px;"><br>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><p style="margin: 0px;">&nbsp;</p></div></div> <div class="ms-Stack css-418"><h3 style="font-weight: 600; font-size: 18px; line-height: 24px; color: rgb(23, 23, 23);">Qualifications</h3><div><p style="margin: 0px;">Required Qualifications:</p><ul><li>Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience <br>o OR 5+ years of technical support, technical consulting experience, or information technology experience. <br>o OR equivalent experience</li></ul><p style="margin: 0px;">Required</p><ul><li>Experience with one or more Big Data or Analytics Products and Services<br>o Azure Data Factory<br>o Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks<br>o Azure Cosmos DB, NoSQL Services, MongoDB<br>o Data Lake<br>o Cloud Streaming technologies</li><li>Open Source Ecosystem (Linux, Apache, etc.)</li><li>Developer Experience: Python, Scala, R</li><li>Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.</li></ul><p style="margin: 0px;">Experience in one or more of these areas desirable</p><ul><li>Programming and debugging experience</li><li>Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services</li><li>Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines</li><li>Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft</li><li>Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner</li><li>Ability to distill, prioritize and act on feedback from a variety of sources</li><li>BA, BS degree</li></ul><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px;">&nbsp;</p><p style="margin: 0px; text-align: justify;"><span>Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.</span></p><p style="margin: 0px; text-align: justify;">&nbsp;</p><p style="margin: 0px; text-align: justify;"><span></span></p></div></div> <div class="ms-Stack css-418"><h3 style="font-weight: 600; font-size: 18px; line-height: 24px; color: rgb(23, 23, 23);">Responsibilities</h3><div><p style="margin: 0px;">• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.<br>• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. <br>• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.<br>• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.</p><p style="margin: 0px;">&nbsp;</p></div></div> <div class="ms-Stack css-418" style="padding: 30px 0px; font-size: 14px;"><div class="ms-Stack css-418" style="padding: 0px 0px 30px;"><span>Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</span></div><div><div class="KDE7kZPL_kjXdvl00Oro"><span><i data-icon-name="Medical" role="img" aria-label="Industry leading healthcare" class="ms-Icon root-32 css-569 css-330" style="font-family: FabricMDL2Icons-4;"></i>Industry leading healthcare</span></div><div class="KDE7kZPL_kjXdvl00Oro"><span><i data-icon-name="Education" role="img" aria-label="Educational resources" class="ms-Icon root-32 css-571 css-330" style="font-family: FabricMDL2Icons-1;"></i>Educational resources</span></div><div class="KDE7kZPL_kjXdvl00Oro"><span><i data-icon-name="Tag" role="img" aria-label="Discounts on products and services" class="ms-Icon root-32 css-393 css-330" style="font-family: FabricMDL2Icons;"></i>Discounts on products and services</span></div><div class="KDE7kZPL_kjXdvl00Oro"><span><i data-icon-name="Money" role="img" aria-label="Savings and investments" class="ms-Icon root-32 css-569 css-330" style="font-family: FabricMDL2Icons-4;"></i>Savings and investments</span></div><div class="KDE7kZPL_kjXdvl00Oro"><span><i data-icon-name="ContactHeart" role="img" aria-label="Maternity and paternity leave" class="ms-Icon root-32 css-573 css-330" style="font-family: FabricMDL2Icons-17;"></i>Maternity and paternity leave</span></div><div class="KDE7kZPL_kjXdvl00Oro"><span><i data-icon-name="DateTime2" role="img" aria-label="Generous time away" class="ms-Icon root-32 css-575 css-330" style="font-family: FabricMDL2Icons-3;"></i>Generous time away</span></div><div class="KDE7kZPL_kjXdvl00Oro"><span><i data-icon-name="Heart" role="img" aria-label="Giving programs" class="ms-Icon root-32 css-393 css-330" style="font-family: FabricMDL2Icons;"></i>Giving programs</span></div><div class="KDE7kZPL_kjXdvl00Oro"><span><i data-icon-name="ConnectContacts" role="img" aria-label="Opportunities to network and connect" class="ms-Icon root-32 css-577 css-330" style="font-family: FabricMDL2Icons-8;"></i>Opportunities to network and connect</span></div></div></div>

Support Engineer (Data Integration)