Support Representative (English and Russian)

5 Hours ago • All levels • Customer Service

Job Summary

Job Description

Playrix, a leading mobile game developer, is seeking a dynamic Customer Support Representative for the Gardenscapes project. This role involves providing technical support for free-to-play mobile games, engaging with a global player base, and resolving issues in collaboration with various departments. The position requires working night shifts from 8 PM to 5 AM UTC.
Must have:
  • Provide tech support for free-to-play mobile games across multiple platforms.
  • Manage player tickets with support engineers.
  • Engage with a global player base, offering technical advice and assistance.
  • Identify, prioritize, and swiftly resolve issues.
  • Collaborate with production, QA, design, programming, legal, and marketing departments.
  • Use research skills to enhance support services.
  • Experience in customer support.
  • Excellent communication skills in English, both verbal and written.
  • Excellent communication skills in Russian, both verbal and written.
  • Ability to swiftly grasp technical concepts and explain them to users.
Good to have:
  • Knowledge of an additional language.
  • Experience playing mobile games.
Perks:
  • Voluntary health insurance for employees and children
  • Reimbursement for online psychologist sessions
  • Fully paid vacation days and sick leave
  • Additional days off in certain circumstances
  • Reimbursement for gym memberships and fitness app subscriptions
  • Paid participation in specialized conferences and courses
  • Internal conferences
  • Discounts on English language courses and other language courses
  • Regular offline events (team meetings, corporate parties, informal office parties)
  • Regular online competitions, quizzes, hackathons, and fitness challenges
  • Merch store with internal currency for unique gifts

Job Details

About the company

Playrix is ​​one of the most successful mobile game development companies

in the world. In terms of mobile application revenue, we rank first in Europe

and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative on the Gardenscapes project.

This role requires working night shifts from 8 PM to 5 AM UTC.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Experience in customer support is required
  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • Knowledge of an additional language is a plus
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

We offer

##### Caring for health and well-being

  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.

##### Professional development and education

  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.

##### Events and merch

  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

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