Support Representative (English and Russian)

Playrix, a leading mobile game developer, is seeking a dynamic Customer Support Representative for the Gardenscapes project. This role involves providing technical support for free-to-play mobile games, engaging with a global player base, and resolving issues in collaboration with various departments. The position requires working night shifts from 8 PM to 5 AM UTC.

Must Have

• Provide tech support for free-to-play mobile games across multiple platforms.
• Manage player tickets with support engineers.
• Engage with a global player base, offering technical advice and assistance.
• Identify, prioritize, and swiftly resolve issues.
• Collaborate with production, QA, design, programming, legal, and marketing departments.
• Use research skills to enhance support services.
• Experience in customer support.
• Excellent communication skills in English, both verbal and written.
• Excellent communication skills in Russian, both verbal and written.
• Ability to swiftly grasp technical concepts and explain them to users.

Good to Have

• Knowledge of an additional language.
• Experience playing mobile games.

Perks & Benefits

• Voluntary health insurance for employees and children
• Reimbursement for online psychologist sessions
• Fully paid vacation days and sick leave
• Additional days off in certain circumstances
• Reimbursement for gym memberships and fitness app subscriptions
• Paid participation in specialized conferences and courses
• Internal conferences
• Discounts on English language courses and other language courses
• Regular offline events (team meetings, corporate parties, informal office parties)
• Regular online competitions, quizzes, hackathons, and fitness challenges
• Merch store with internal currency for unique gifts

About the company

Playrix is ​​one of the most successful mobile game development companies

in the world. In terms of mobile application revenue, we rank first in Europe

and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative on the Gardenscapes project.

This role requires working night shifts from 8 PM to 5 AM UTC.

Tasks

• Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
• Engaging with a global player base, offering technical advice and assistance
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Using your research skills to come up with solutions and enhance our support services

Requirements

• Experience in customer support is required
• Excellent communication skills in English, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• Knowledge of an additional language is a plus
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred

We offer

##### Caring for health and well-being

• We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
• We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
• We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.

##### Professional development and education

• We pay for participation in specialized conferences and courses and hold our own internal conferences.
• We offer discounts on English language courses and courses for the languages of the countries in which the company operates.

##### Events and merch

• We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
• We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
• We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices