SW Engineering Manager II

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title:

SW Engineering Manager II

Department/Location:

Reports To:

Senior SW Engineering Manager

Company Overview

NCR Atleos is a global company, bringing its unique knowledge and ATM operating platform to consumers around the world. As a business, NCR Atleos places an emphasis on being the innovation and service leader in each of our markets, improving cash access for everyone while providing important benefits for the retailers and financial institutions that make up our client portfolio.

Job Purpose/Summary

NCR Atleos is seeking a SW Engineering Manager II with Azure SQL experience who will provide an expert level support for highly available SQL Server environments. The ideal candidate will be articulate and approachable and have practical/working knowledge of database environment, and Always On availability groups as methods used to meet business needs. The ideal candidate must also be able to lead and troubleshoot time sensitive production issues in a timely manner.

Essential Duties and Responsibilities

• Experience working in large Azure environments, spanning multiple accounts/subscriptions, availability zones, and regions.
• Exposure to Azure IaaS & PaaS Services, experience in migration of workloads to cloud and understanding of Azure native services and disk pooling.
• Experience in managing SQL Server 2008, 2012, 2014 ,2016 and 2019 as well as sun setting older databases/versions. 
• Ensure database uptime, availability, and performance through proactive monitoring and optimization.
• Manage incident response, troubleshooting, and resolution of database-related issues.
• Experience in Performance Tuning, Query Optimization, using SQL Server monitoring utilities such as Redgate, IDERA or SolarWinds SentryOne.
• Oversee the day-to-day support and maintenance of database systems, installation, configuration, and maintenance of SQL Server databases.
• Manage database upgrades, patches, and migrations as needed.
• Experience with Always On design, Availability groups, replication, log shipping, mirroring and storage replication technologies.
• Ensure data security, backup strategies, and compliance with industry standards.
• Knowledge of SQL Server tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system procs).
• Work with developers, business analysts, and system administrators to support application development and integration.
• Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end.
• Experience with designing DR plans while satisfying SLA requirements and conducting Disaster recovery tests.
• Designing/Recommending database alerts for monitoring database availability and performance.
• Ability to work with internal and external auditors on PCI compliance audits.
• Lead and mentor a team of DBAs and database developers.
• Refine and automate regular processes, track issues, and document changes.
• Maintain detailed documentation of database configurations, policies, and procedures.
• Highly self-motivated and excellent time management skills. Strong interpersonal and communication skills.

Core Competencies and Skills

• Excellent planning, organizational, innovation and initiative skills.
• Ability to work independently as well as with a team of onshore and offshore resources.
• Team player and acts both as a player and as mentor.
• Superior knowledge in administering MS SQL Server.

Education

• Master’s degree in computer science preferred, a bachelor’s degree in computer science or equivalent degree/experience must.

Experience

• Minimum 10+ years of experience as MS SQL database administrator with at least 5 years in leadership role.
• Hands-on experience with MS SQL Server 2008 R2, 2012, 2014, 2016 and 2019 required.
• Experience with Azure SQL in a multi-region configuration
• Expertise Microsoft SQL Server on VM, Azure SQL Managed Instance, Azure SQL.
• ITIL certification or experience with IT Service Management (ITSM) is a plus.

Success criteria and performance measures

• Demonstrates collaboration with multiple teams for successful solutions.
• Strong problem-solving and analytical skills.
• Adheres to standards and guidelines.
• Continually monitors creative product to ensure it conforms to the existing environments.
• Ability to manage multiple projects and priorities in a fast-paced environment.

• Flexible work hours and provide 24x7 support for critical production systems.

Hybrid

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Company Values

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.