Team Leader - Panel Operations

The Role

As a Team Leader in the Panel Operations team, you’ll play a key role in driving operational excellence while supporting and developing your team. This position focuses on four key areas:
• Client Service: Set the standard for client-focused delivery by leading through example.
• People Management: Coach and mentor a team of Panel Executives (Junior to Senior), identify high-potential talent, and help team members grow.
• Resourcing: Ensure the team is adequately resourced to manage the daily workload.
• Continuous Improvement: Proactively identify opportunities to improve processes and tools to enhance efficiency and effectiveness.
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Key Responsibilities
• Team Leadership & Development:
Manage the day-to-day operations of your team, including task allocation, leave approval, and first-line support. Conduct regular 1:1s and team meetings, provide feedback, and support skill development through coaching and training initiatives.
• Operational Oversight:
Coordinate team capacity and ensure the successful and timely delivery of daily workload. Monitor resource levels and raise potential risks or constraints with leadership as needed.
• Cross-Functional Collaboration:
Work closely with internal teams to ensure seamless project execution. Clearly communicate team goals and departmental priorities to keep everyone aligned.
• Process & Performance Improvement:
Identify and implement opportunities to improve workflows, tools, and team efficiency. Promote administrative accuracy and adherence to operational best practices.
• Culture & Engagement:
Foster a positive, supportive, and accountable team culture. Model professionalism and a client-first mindset to elevate standards across the team.
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What’s In it for You
• Step into a leadership role managing an international team.
• Build and refine your leadership skills in a dynamic, fast-paced environment.
• Learn accountability and ownership by directly contributing to team performance.
• Support global strategic initiatives and gain exposure to high-impact projects.
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What You Bring
• Relevant Experience:
4–5 years of professional experience, ideally within panel operations, sampling, or data collection.
• Leadership & Coaching Skills:
Experience managing or mentoring others—formally or informally. Ability to motivate, develop, and support a team.
• Client-Centric Mindset:
A strong commitment to delivering exceptional service. Skilled in navigating priorities and balancing stakeholder needs.
• Technical Knowledge:
Deep understanding of sampling platforms and operational tools. Comfortable applying technical knowledge to solve problems and improve processes. Experience with HTML and SQL is preferred, but not required.
• Communication & Collaboration:
Excellent interpersonal and communication skills. Capable of working cross-functionally and building strong internal relationships.
• Results-Driven Mindset:
Adaptable, proactive, and resilient in a fast-paced environment. Highly organized and focused on achieving objectives and meeting deadlines.

Shift Timings – 9:30 PM – 6:30 AM Monday - Friday

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