Tech Ops/Sales Support -Team Lead/AM - CPaaS & Whatsapp business API
Job Summary
Job Description
This role involves providing technical support to the sales team for CPaaS and WhatsApp Business API products, encompassing pre-sales and post-sales coordination. Key responsibilities include assisting with client pitches, coordinating with partners for service enablement, managing onboarding processes like template approvals and API integration, monitoring platform health, and providing client training and post-sale support. The role also involves coordination with operators, payment processing, and PR generation.
Must have:
- Support sales team with technical inputs during client pitches (WhatsApp Business API, SMS, Voice, RCS, etc.)
- Coordinate with BSPs (Business Solution Providers), telcos, and partners (Meta, operators) for service enablement and approvals
- Handle onboarding processes: template approvals, sender verification, API documentation, and integration support
- Monitor uptime, platform health, and basic incident management with product /engineering teams
- Assist in client training, UAT support, and post-sale configuration queries
- operator coordination , payment, PR generation etc
2 skills required
Job Details
Function: Pre-sales, Post-sales & Technical Coordination
Key Responsibilities:
- Support sales team with technical inputs during client pitches (WhatsApp Business API, SMS, Voice, RCS, etc.)
- Coordinate with BSPs (Business Solution Providers), telcos, and partners (Meta, operators) for service enablement and approvals
- Handle onboarding processes: template approvals, sender verification, API documentation, and integration support
- Monitor uptime, platform health, and basic incident management with product /engineering teams
- Assist in client training, UAT support, and post-sale configuration queries
- operator coordination , payment, PR generation etc
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