Tech Ops Support Specialist

The Tech Ops Support Specialist ensures Monzo employees (Monzonauts) have the necessary tools and support to perform their work effectively. This role involves resolving technical queries, providing in-person or video call assistance, managing macOS devices with Jamf, handling basic administration of SaaS platforms, and ordering IT equipment. The team focuses on delivering excellent service and building trust within the company.

Must Have

• Comfortable working in a technical team that deals with a wide range of technical issues every day.
• Comfortable presenting technical information to groups of people.
• Passionate about helping people as well as creating an inclusive support environment.
• Able to communicate technical solutions to people with wide ranging levels of technical expertise effectively.
• Experienced in troubleshooting macOS.
• Understanding of basic networking.
• Loves learning on the fly and sharing your knowledge with others.

Good to Have

• Experience of managing macOS, Windows or ChromeOS devices using mobile device management.
• Experience in Google Workspace or Slack administration.
• Experience automating common tasks.
• Experience in programming languages such as Python.

Perks & Benefits

• Competitive salary
• Stock options
• Learning budget of €1,200 a year for books, training courses and conferences
• Additional benefits

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

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📍Barcelona | 💰 competitive + Benefits

(in office = 4 days a week)

🏦 About us

We’re here to make money work for everyone. For too long, banking has been complicated and opaque — we’re changing that.

Our community helps shape Monzo by suggesting features, testing the app and giving constant feedback. We don’t sell financial products, we solve problems — and TechOps is at the heart of making that possible.

🧑‍🧑‍🧒‍🧒 About our TechOps Team

TechOps makes sure Monzo runs smoothly. We enable every Monzonaut to do their best work, whether that’s fixing problems, delivering projects, or shaping how technology is used across the company. We’re made up of three sub-teams, each with a clear focus.

🛟 About our TechOps Support Team

The Support Team is the friendly, approachable face of TechOps. We’re the first point of contact for every Monzonaut, making sure colleagues feel supported and heard. As champions of our Service Excellence pillar, we focus on delivering a positive and empathetic experience with every interaction. We don’t just solve problems—we build trust.

⚙️What you’ll be working on

As part of the wider TechOps team you’ll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things don’t work the way they are supposed to or when people need to talk through a problem.

🚀 Your day-to-day

You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:

• Answering technical queries and questions in Slack
• Helping people resolve their issues face to face or using a video call
• Ordering laptops and peripherals
• Delivering laptop onboarding sessions for new Monzonauts
• Managing macOS devices using Jamf
• Carrying out basic admin actions across our various SaaS platforms

💻 You should apply if:

In order to be a real success in this role, we’d expect you to fit the following criteria:

• You’re comfortable working in a technical team that deals with a wide range of technical issues every day.
• You’re comfortable presenting technical information to groups of people.
• You're passionate about helping people as well as creating an inclusive support environment.
• You can communicate technical solutions to people with wide ranging levels of technical expertise effectively.
• You're experienced in troubleshooting macOS.
• You have an understanding of basic networking.
• You love learning on the fly and sharing your knowledge with others.

🌐 Desirable Skills

In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you don’t think any of them apply to you don't worry - they are just some of the things you might learn if you are successful:

• You’ve got experience of managing macOS, Windows or ChromeOS devices using mobile device management.
• You’ve got experience in Google Workspace or Slack administration
• You have experience automating common tasks
• You have experience in programming languages such as Python

🤝 The Interview Process:

Our interview process consists of two main stages:

• Recruiter call
• 30 minute interview with the Hiring Manager
• 2 hours of technical and cultural interviews

Our average process takes around 2-3 weeks but we will always work around your availability.

What’s in it for you:

💰 competitive ➕ plus stock options & benefits

📍This role is based in our Barcelona office, you’d be expected to work from the Barcelona office at least 4 times a week, supporting our teams on site. There is the option to work from home when you need to, but this is not a remote position.

📚Learning budget of €1,200 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-JS1