Technical Account Consultant (Platform)

About Rippling

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Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

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You are the "reporting and data master" for Rippling's customers.

You could expertly build and understand all data sets within reports, delve deeply into consulting on processes, work so proficiently in spreadsheets that you can build pivot tables in your sleep. You can provide insights on best practices for data management, advocate thoughtfully for your customers' data needs, or build trusted relationships with customer administrators. If this sounds like a good time, great – you'll need to do all of that each day!

What you will do

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• Project Manage - Work with a variety of teams internally and externally to execute on each project engagement and help customers optimize their use of Rippling
• Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
• Offer white-glove service - Ensure customers feel supported and engaged through attentive, personalize guidance and product enablement
• Become a product expert - You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling

What you will need

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• 3+ years of SaaS experience in customer success, consulting, implementation, or support
• Preferred: 2+ years of experience with building reports, working with data, and enabling customers with reporting needs.
• Passion for helping customers and colleagues
• Ruthless prioritization and time management
• Master project & task manager – you never drop the ball
• Ability to explain complex scenarios in simple, clear written or verbal communications
• Strong attention to detail and ability to solve complex, interdependent problems
• Interest in actively working with product and engineering teams

Additional Information

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Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.

Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.

The pay range for this role is:

75,600 - 89,775 USD per year (US Tier 2)

71,400 - 84,787 USD per year (US Tier 3)