Job Description
- Technical customer success experience
- Enterprise SaaS experience
- Familiarity with collaboration tooling
- Familiarity with product/service development workflows
- 5+ years in consulting or technical account management
- Strong technical fluency with APIs and integrations
- Proven ability to lead workflow optimization
- Expertise in platform analytics
- Skilled at facilitating executive discussions
- Proactive, strategic thinker with customer outcome orientation
- Willing to travel up to 25%
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance
- Opportunity to work for a globally diverse team
Eligibility:
Note: Prior to applying, please make sure you have reviewed our internal hiring policy and meet the following eligibility guidelines:
- You have been in your role at Miro for at least 6 months or longer
- You received "Meeting Expectations" or higher on your last performance review
- You are not currently on a PIP
Job Details:
Role Title: Technical Account Manager
Role Level: 7
Hiring Manager: Emily Van Houdt
Assigned Recruiter: Andrea Rocha Pitta
Internal teams/roles that may match hiring requirements:
Open to international applications?:
Please apply by:
About the Team
The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.
About the Role
TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.
What you’ll do
Workflow Optimization:
- Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
- Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
- Provide guidance on embedding Miro into the customer’s existing systems and ways of working
Technology Optimization:
- Monitor platform health, engagement, usage patterns, and feature adoption
- Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
- Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
Change Management & Scaling:
- Equip internal champions with strategies to scale adoption across departments, regions, and teams
- Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Strategic Alignment & Continuous Improvement:
- Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
- You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
- Provide adoption reporting and business outcome analytics to inform ongoing strategy
What you’ll need
- 5+ years in consulting, technical account management, technical customer success, or similar roles in enterprise SaaS
- Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
- Proven ability to lead workflow optimization, platform adoption, and change management initiatives
- Expertise in platform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Familiarity with collaboration tooling and product/service development workflows is a plus
- Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
- Willing to travel to customer sites up to 25%
What's in it for you
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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