Service and Support Specialist

About the Team

At Miro, our People Tech team helps employees stay focused on what matters most: collaborating, delivering their best work, and making an impact for our customers. We’re one of the internal IT support teams, keeping systems reliable, simple, and intuitive so work just flows. Just as Miro enables customers to collaborate, create, and innovate without friction, our goal is to deliver that same effortless digital experience with our people systems. You’ll join a distributed team that partners closely with People Operations, IT, and cross-functional stakeholders to support, maintain, and enhance our core HR systems.

About the Role

We’re looking for a Service and Support Specialist to join our global People Tech team, based in Austin. This role is designed to strengthen our support capability and ensure consistent North America coverage. You will act as the primary People Tech support lead for the region, driving service delivery, engaging stakeholders, and enhancing our digital employee experience.

This role is ideal for someone with 2–3 years of hands-on Workday experience and a broader background in HRIS, who is ready to take ownership of  service issues and help guide process and system improvements.

This role focuses on system management, not just updating employee records, covering data integrity, configurations, and resolving functional issues.

What you’ll do

• Act as Tier 2/3 functional support for Workday, resolving issues effectively and independently.
• Serve as the primary People Tech support lead for North America, coordinating with global peers for full coverage.
• Manage the Jira queue and own day-to-day service operations, ensuring timely, high-quality responses.
• Collaborate with internal stakeholders, and external vendors to resolve issues and optimize processes.
• Lead or support Workday configuration, release testing, documentation, and compliance reviews.
• Track and review vendor performance, contributing to SLA monitoring and continuous improvement.
• Translate technical issues into clear, actionable communication for stakeholders at all levels.
• Build and maintain global knowledge resources to support user enablement and process consistency.

What you’ll need

• 5+ years professional experience in HRIS/People Systems, with strong service delivery ownership.
• 2–3 years of hands-on Workday experience across Core HCM, Absence, Compensation, reporting, and integrations.
• Strong analytical and problem-solving skills, with a focus on structured issue resolution.
• Experience working with IT service tools such as Jira or similar.
• Excellent communication skills; able to engage confidently with cross-functional and global stakeholders.
• Customer-first mindset, with the ability to balance business needs and user experience.
• Proactive, curious, and aligned with Miro’s values: impact, empathy, collaboration, and iteration.

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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