Technical Account Manager
2 Months ago • 5 Years + • $135,000 PA - $145,000 PA
Account Management
Job Description
Octopus Deploy is seeking a Technical Account Manager to join their expanding team, supporting strategic customers in achieving deployment excellence. This role involves serving as a trusted advisor to enterprise clients, merging deep technical knowledge of modern deployment methods like GitOps and Kubernetes with strong relationship-building skills. Responsibilities include guiding customers through complex Kubernetes scenarios, helping implement GitOps workflows, conducting technical health checks, leading workshops, troubleshooting complex deployment issues, and advocating for customer needs internally. The company has been remote-first since 2015 and values transparency, collaboration, and a high-trust environment.
Good To Have:
- Certifications in Kubernetes (CKA, CKAD)
- Cloud platform certifications
- Background in software development or system administration
Must Have:
- 5+ years in a technical customer-facing role
- Proficient in German and English
- Experience with Octopus Deploy or similar tools
- Hands-on Kubernetes experience
- GitOps implementation experience
- Strong problem-solving skills
- Self-directed work style
- Continuous learning mindset
Perks:
- Stock options
- 25 days annual leave
- Up to 10 days paid sick and carers leave
- 12 weeks fully paid parental leave
- Pension contributions up to 5%
Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, ASOS, Xero, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions.
Founded in Australia in 2012, our team of over 300 Octonauts now spans the globe. We combine high growth and big ambitions with a sustainable, balanced working environment. Our revenue has grown consistently between 30–50% every year for the past 8 years, and we’ve been profitable for 10 out of the past 11 years. Octopus now provides the industry's most comprehensive Continuous Delivery solution for organizations operating at scale.
We’ve been remote-first since 2015 and work with an uncommon level of transparency. You can read our public handbook to learn how we work. We have a transparent approach to compensation that ensures people doing the same work with the same skill get paid the same, with well-defined career pathways. We foster a supportive, collaborative, and high-trust environment. We leave our job titles at the door and focus on doing what’s best for our customers and team. Our leaders never shy away from answering the tough questions at our all-hands calls or in 1:1s. We conduct interviews and onboarding virtually as part of being a remote-first company.
Octopus Deploy is seeking a Technical Account Manager to join our expanding team and support our most strategic customers in achieving deployment excellence.
In this role, you’ll serve as a trusted advisor to enterprise clients, merging deep technical knowledge of modern deployment methods (such as GitOps and Kubernetes) with strong relationship-building abilities. You’ll help customers navigate complex challenges, ensuring they maximize value from Octopus while fostering long-term partnerships. One day, you might conduct a GitOps workshop; another, assist with a Helm chart or provide guidance on scaling Argo across regions. If you enjoy tackling difficult technical problems and impacting how organizations deliver software, this position is ideal for you.
To help our teams work together effectively, this remote position requires you to be located in the UK.
A typical day might look like
- Serving as the primary technical point of contact for our most strategic enterprise accounts.
- Developing deep relationships with customer technical teams, from DevOps engineers to CTOs.
- Proactively identifying opportunities to expand and deepen customer engagement with Octopus.
- Advocating internally for customer needs and feedback to shape our product roadmap.
- Guiding customers through complex Kubernetes deployment scenarios and architectural decisions.
- Helping customers implement and optimize GitOps workflows using Octopus Deploy and Codefresh.
- Conducting technical health checks and provide strategic recommendations for deployment pipeline improvements.
- Liaising with our OSS team on Argo best practices and improvements.
- Leading technical workshops, training sessions, and best practice consultations.
- Troubleshooting complex deployment issues and coordinate with our engineering teams when needed.
- Understanding customer business objectives and align technical solutions to drive measurable outcomes.
- Collaborating with sales teams to identify expansion opportunities and support renewal processes.
- Developing customer case studies and success stories to share with the broader community.
- Being the customer’s voice in internal product planning and feature prioritization discussions.
You'll be a great fit for this role if you:
- Have 5+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
- Are proficient in German and English (writing, speaking, and reading) with the ability to create technical documentation, runbooks, and customer-facing materials.
- Demonstrate experience with Octopus Deploy or similar deployment automation tools.
- Hold certifications in Kubernetes (CKA, CKAD) or cloud platforms are ideal.
- Have a background in software development or system administration is a bonus.
- Can show hands-on Kubernetes experience with the ability to troubleshoot deployments, configure networking, and advise on security best practices.
- Can prove experience with GitOps implementation experience using tools like Codefresh, ArgoCD, Flux, or similar, with a track record of helping teams adopt these practices successfully.
- Demonstrate problem-solving skills where you've diagnosed complex technical issues and guided customers to resolution.
- Prefer a self-directed work style with proven ability to manage multiple customer relationships simultaneously while maintaining high service standards.
- Exhibit a continuous learning mindset with examples of how you stay current with rapidly evolving DevOps tooling and practices.
Octopus has an internally open and transparent system for compensation. Any Octonaut can view the compensation for any role at any level. This ensures people doing the same work with the same skill get paid the same.
The compensation for this role is:
Level 4
Maturing- £135,000 annual + stock options
Performing- £145,00 annual + stock options
Benefits include a minimum of 25 days annual leave, up to 10 days of paid sick and carers leave, 12 weeks of fully paid parental leave with flexible return options, pension contributions of up to 5%, and stock options. Learn more.
Interview Process
Below is the interview process you can expect for this role. We know interviewing can seem daunting, but rest assured we designed our interview process to move quickly while still getting you all the information you need.
👋🏼Initial chat [30 min]
Talent acquisition screen: Meet with your Talent Acquisition team and get a feel for what it would be like to be an Octonaut!
🧑💻 Hiring Manager chat [45–60 min]
Hiring manager chat: Meet the hiring manager. This is a great opportunity to get to know each other. You should expect the hiring manager to ask questions about your professional background and goals. We welcome any questions you may have for us!
👥Team Member Technical chat [45–60 min]
Team member technical chat: Meet your SE peers and revenue partners. We’ll discuss your technical talents and your experience working with customers. By the end of this call, you should have a great idea of what it’s like to work at Octopus, and we should also have a great idea of what it would be like to have you on the team!
💻 Technical Panel presentation [60-90 min]
Final round chat: In this final round call, you meet cross-functional team members. You can expect a mix of leaders and individual contributors to join the chat. Show off your demo and presentation skills. Prepare and present a technical demo and discussion that highlights the value of how a technical solution solves a problem. We will give you some guidance on scenarios and expectations. By the end of this call, you should have a great idea of what it’s like to work at Octopus. We should also have a great idea of what it would be like to have you on the team! We’ll ask any final questions and encourage you to do the same.
Our public employee handbook is the best place to learn more about life at Octopus. It includes our values, how we structure teams, career progression, leave and benefits, and much more.
If you're enthusiastic about this position, even if you don’t meet all the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is in-house, and we recognize that every individual brings something unique. We take the time to review every application and consider how you might add to the team.
We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.
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