Technical Account Manager

We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success Manager and help us do what we do best: propelling business forward.

As a Technical Account Manager, you will be the bridge between our customers and our product/engineering teams. You’ll work closely with clients to understand their Agentic RAG technical needs, guide them through integrations, and ensure they derive maximum value from our platform. Your ability to write code, understand APIs, and translate technical requirements into actionable insights will be key to your success. This is for our AI Product line

Nuclia Agentic RAG is redefining how organisations access and interact with unstructured data. Our AI-powered search and indexing platform enables businesses to extract insights from documents, audio, video, and more — instantly and intelligently. As we scale, we’re looking for a technically strong and customer-savvy TAM to help our clients succeed and grow with Nuclia.

Key Responsibilities

• Serve as the primary technical point of contact for assigned customers.
• Understand customer use cases and guide them through onboarding, integration, and adoption of Nuclia.
• Write and troubleshoot SQL and NoSQL queries to support customer data needs.
• Assist with SOAP and REST API integrations, including hands-on implementation support.
• Translate customer requirements into technical specifications for the product and engineering teams.
• Proactively identify opportunities for product adoption, expansion, and upsell.
• Collaborate with Sales, Product, and Engineering to ensure customer success and satisfaction.
• Create technical documentation, solution briefs, and integration guides tailored to customer needs.
• Monitor customer health and usage metrics to drive engagement and retention.
• Evaluate and understand the best Retrieval strategies for the customer’s specific use cases.
• Deep understanding of the Nuclia Agentic RAG API
• Deep understanding of the best data ingestion strategies for customers

Required Skills & Qualifications

• 3+ years in a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role.
• Strong coding skills in at least one language (e.g., Python, JavaScript, etc.).
• Proficiency in writing and optimising SQL and NoSQL queries.
• Experience with API integrations (REST, SOAP) and tools like Postman or Swagger.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and a proactive, customer-first mindset.
• Experience working with SaaS platforms, ideally in AI, data, prompts, and/or search technologies.
• Willingness to work in the US time zone (6:30 PM – 3:30 AM IST) is required.

Nice to Have

• Familiarity with vector databases, LLMs, or AI/ML platforms.
• Experience with cloud platforms (AWS, GCP, Azure).
• Prior experience in a startup or fast-paced tech environment.
• Experience either in Enterprise Search or unstructured data management

Why Join us?

• Work on cutting-edge AI technology that’s transforming how businesses use data
• Be part of a collaborative, innovation-driven team
• Competitive salary, equity options, and benefits
• Opportunities for growth, learning, and leadership

If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:

Compensation

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!