Technical Account Manager

1 Day ago • 5 Years +

Job Summary

Job Description

As a Technical Account Manager (TAM) at SingleStore, you will be a key technical advisor for enterprise customers. You will develop deep technical relationships, help clients operationalize their solutions, and provide executive management with insights into product and customer health. This role involves managing technical aspects for key enterprise customers, collaborating with marketing, solving enterprise architecture challenges, and managing support cases. You will need to leverage cross-functional resources, driving closure on customer support cases, and ensuring timely attention to open issues.
Must have:
  • 5+ years of experience with complex applications.
  • Experience deploying complex solutions with customers.
  • Hands-on experience with various technologies (SingleStore, MySQL, etc.).
  • Knowledge of Kubernetes - Scaling, Deployment, and Log Diagnostics.
  • Familiarity with data storage and cloud technologies and protocols.
  • Linux OS and System Administration experience.
  • Experience with Salesforce.com CRM & case management.
  • Bachelor’s Degree in Computer Science or other technical field.
Good to have:
  • Master’s Degree is preferred.

Job Details

Position Overview

We are looking for an experienced Technical Account Manager (TAM) who’s excited to work in a fast-paced environment. As a key member of the TAM team, you will demonstrate your deep technical expertise and customer-facing skills to develop and execute the team’s organizational strategy. This position will interface across multiple departments, including product, field sales, engineering, and marketing, which will play a key role in customer adoption and success.

A key aspect of this role is that you are passionate about developing deep, technical relationships with strategic customers with large and complex SingleStore deployments. In addition to helping these customers utilize our technology, you will “own your impact” in helping to build applications that profoundly influence how companies do business. As a TAM, you will work closely with clients to operationalize their solutions frictionlessly from Proof of Concept to “Steady State”. You will exercise your communication and documentation skills to provide executive management with direct insight into the health and state of our product and customers.

Role and Responsibilities

  • Ongoing technical manager and SingleStore liaison for a few key enterprise customers.
  • Act as the customer’s trusted technical advisor, helping enterprises mature their SingleStore capabilities, skills, and knowledge.
  • Collaborate with SingleStore's marketing team to document our customers' solutions and enhance their referenceability.
  • Solve our customer’s Enterprise Architecture challenges, focusing heavily on Ingest, Backup/Restore, and BI.
  • Make use of cross-functional resources within SingleStore (Professional Services, Product Management, Account Management, etc.) to address customers’ business and technical needs, such as system health checks, product sizing, migration assistance, etc.
  • Manage and drive closure on customers’ open support cases, product bugs, enhancement requests, and action items.
  • For new support cases, understand issues and next steps and follow up to ensure they are getting the attention required.

Required Skills and Experience

  • 5+ years experience with complex applications or distributed systems, possessing a broad knowledge of their deployments and operationalization.
  • Experience working closely with customers and partners to successfully deploy complex solutions
  • Hands-on experience with several of the following technologies: SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key Value Stores, REST, Hadoop, Data warehouse appliances, Linux, Python, PHP, and BI/ETL solutions.
  • Knowledge of Kubernetes - Scaling, Deployment, and Log Diagnostics
  • Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability  (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC, Replication, Backup/Restore
  • Experience with network troubleshooting and a basic understanding of network storage protocols
  • Linux OS and System Administration experience
  • Experience with Salesforce.com CRM & case management
  • The ability to work and learn independently is a key attribute that is required for this role.
  • Bachelor’s Degree in Computer Science or other technical field - Master’s Degree preferred.
  • Ability to travel within the region (~25%)

Note: Applicants must be available to work during Eastern Standard Time (EST) business hours i.e. 6:00 PM to 3:00 AM India Time



SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

#li-remote #remote-li

Similar Jobs

Addepar - Data Projects Analyst

Addepar

Edinburgh, Scotland, United Kingdom (On-Site)
1 Day ago
WebMD - Data Analyst (m/w/d)

WebMD

Konstanz, Baden-Württemberg, Germany (Remote)
6 Months ago
Corsair - eCommerce Full Stack Developer (React / Shopify)

Corsair

Milpitas, California, United States (On-Site)
2 Weeks ago
Cognite - Data Engineer

Cognite

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
Altagram Group - Data Science Internship/Workstudent

Altagram Group

Germany (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tencent - 游戏数据科学家

Tencent

Shenzhen, Guangdong Province, China (On-Site)
4 Months ago
Info Stretch - Lead Data Engineer

Info Stretch

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Trek - Digital Product Manager

Trek

Haryana, India (On-Site)
2 Months ago
Tencent - Software Engineer Intern

Tencent

(On-Site)
3 Weeks ago
Accurate - Sr. Data Engineer

Accurate

Hyderabad, Telangana, India (Hybrid)
1 Day ago
Sony Music Career - (Assistant) Manager, Insights Data & Analysis

Sony Music Career

Beijing, China (On-Site)
23 Hours ago
Epic Games - Marketing Performance Manager

Epic Games

(On-Site)
3 Months ago
Zynga - Principal Software Engineer- Full Stack

Zynga

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Patreon - Intelligence & Investigation Analyst

Patreon

California, United States (Hybrid)
3 Weeks ago
ByteDance - Finance Business Partner- Global Marketing & Operations

ByteDance

New York, New York, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Pune, Maharashtra, India (Remote)

Bengaluru, Karnataka, India (Remote)

Hyderabad, Telangana, India (Remote)

San Francisco, California, United States (Remote)

View All Jobs

Get notified when new jobs are added by Single Store

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug