Technical Assistance Analyst

3 Weeks ago • All levels

Job Summary

Job Description

This role involves providing technical assistance for WABTEC diesel-electric locomotives. Responsibilities include analyzing satellite data, monitoring locomotive performance, and offering technical guidance to optimize customer operations. The analyst will collaborate with engineering, quality, and process teams in Brazil and globally. The position focuses on ensuring proper functioning and maintenance of company products through on-site technical assistance, working in partnership with client teams. The goal is to prevent or minimize operational downtime by adhering to quality, productivity, service, cost, and safety metrics. The role also involves indicating necessary activities, materials, and steps for efficient operations and maintenance.
Must have:
  • Technical degree in Mechanical, Electrical, or Electrotechnical Engineering
  • Proven experience in maintaining large equipment, preferably locomotives
  • Availability for shift work
  • Ability to guide and inspect maintenance activities
  • Readiness for 100% on-site work in Araraquara, SP
Good to have:
  • Background in Industrial Automation or Automotive
  • Knowledge of English

Job Details

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Necessário disponibilidade para atuar de forma 100% presencial em Araraquara, SP.

Com quem você trabalhará?

Você fará parte da equipe responsável pelo suporte técnico às locomotivas diesel-elétricas WABTEC. No seu dia a dia, atuará na análise de dados enviados via satélite, monitorando o desempenho operacional das locomotivas e fornecendo recomendações e orientações técnicas para otimizar as operações dos clientes. Além disso, terá interface direta com os times de Engenharia, Qualidade e Processos, tanto no Brasil quanto em outras unidades globais da companhia, contribuindo para soluções colaborativas e contínua melhoria.

Como você irá fazer a diferença?

Responsável por garantir o pleno funcionamento e a manutenção adequada dos produtos da companhia, por meio da realização de assistência técnica em campo, em parceria com a equipe do cliente. Seu foco será prevenir ou minimizar paradas operacionais na frota, atuando de acordo com as diretrizes e métricas estabelecidas de qualidade, produtividade, atendimento, custos e requisitos de segurança, saúde e meio ambiente. Também será responsável por indicar as atividades, materiais e etapas necessárias para a execução eficiente das operações e manutenções.

O que queremos saber sobre você?

  • Formação técnica em Mecânica, Elétrica ou Eletrotécnica. Também são bem-vindos profissionais com formação em Automação Industrial ou na área Automotiva.
  • Experiência comprovada em manutencção de grandes equipamentos, preferencialmente com vivência em locomotivas diesel-elétricas.
  • Disponibilidade para atuar em regime de turnos, conforme escala estabelecida.
  • Habilidade para orientar, acompanhar e inspecionar as atividades de manutencção executadas por equipes técnicas, assegurando qualidade e conformidade com os padrões operacionais.
  • Conhecimento em inglês será considerado um diferencial.

Como será o seu dia a dia?

  • Realizar assistência técnica em campo nos produtos da empresa junto aos clientes, oferecendo suporte no diagnóstico de falhas, análise de performance da frota, manutencção e demais atividades relacionadas, garantindo o pleno funcionamento da operação do cliente.

  • Orientar técnicamente as equipes de manutencção dos clientes nas atividades voltadas à manutencção de locomotivas, com o objetivo de evitar ou minimizar paradas operacionais.

  • Assegurar a satisfacção dos clientes por meio de solucões de assistência técnica alinhadas às métricas definidas de atendimento, prazos, performance e qualidade.

  • Atuar em conformidade com os processos, ferramentas e procedimentos padronizados de Assistência Técnica, contribuindo ativamente para a melhoria contínua desses elementos.

  • Cumprir as diretrizes e procedimentos da WABTEC e dos clientes, conforme o local de atuacção, garantindo a observância das normas de integridade, compliance e das exigências de EHS (Environment, Health and Safety) da companhia.

#LI-AC1

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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About The Company

Want to move the world? Want to innovate and bring that innovation to life? At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours! Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions.

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