Technical Customer Success Architect

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more.

Key Responsibilities:

Technical Leadership: Serve as a trusted advisor to technical decision-makers to provide expert guidance on how to leverage Boomi’s Enterprise platform to meet complex integration, automation, APIM, AI and data orchestration needs.

Architecture and Solutions Advisory: Lead customers in the architectural design, technical reviews and deployment of Boomi solutions, ensuring the seamless integration of data, applications, and APIs across cloud and on-prem environments. Conduct in-depth technical reviews and analyses to understand customer infrastructure, workflows, and system architectures, facilitating effective use of Boomi's Enterprise platform.

Platform Advocacy: Conduct technical deep dives and workshops to continually serve as a trusted technical advocate, helping customers navigate product features, overcome technical challenges, and adopt new Boomi solutions, services and innovations.

Strategic Guidance: Drive conversations around technical architecture, data management, automation, AI, API management, and application integration to align with customer’s business and architecture strategies.

Continuous Adoption Ownership: Lead the technical success journey from onboarding through adoption, value realization, and platform optimization, working closely with engineering, professional services, and support teams.

Optimization and Scaling: Provide guidance on performance improvements, platform scaling, and advanced use cases to support customers in accelerating their transformation and scaling their platforms. optimization and performance engineering to improve system reliability, scalability, and security within customers' environments.

Proactive Technical Problem-Solving: Identify and troubleshoot complex technical issues, providing solutions and coordinating cross-functional technical support where necessary. 

Product Feedback and Advocacy: Collaborate with product management and engineering teams by providing customer feedback and technical insights, influencing the development of new features and platform improvements. 

Conduct Technical Business Reviews: Lead technical aspects of Quarterly Business Reviews (QBRs) and Success 360 sessions, focusing on architecture performance, scalability, and technical roadmap alignment. 

Essential Technical Requirements:

• 7-10+ years of experience in technical roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
• In-depth knowledge of iPaaS (Integration Platform as a Service), API and Data management, and cloud architecture (AWS, Azure, or Google Cloud).
• Proven track record of leading enterprise-level customers through complex digital transformation initiatives, including data integration and automation projects.
• Strong ability to articulate and architect complex technical solutions for cloud-based, hybrid, and on-premise systems.
• Strong understanding of security, scalability, compliance, and performance optimization in integration solutions.
• Hands-on experience working with middleware, data integration platforms, or business process automation tools.
• Ability to engage with CXOs and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
• Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.

Desirable Requirements:

• SaaS vendor experience, particularly in Customer Success or Technical Account Management roles.
• Hands-on experience with Boomi, iPaaS solutions, or other integration or data management platforms 
• Familiarity with Customer Success Management tools like Gainsight, Salesforce, or ServiceNow.
• Advanced degree in a technical discipline (Computer Science, Engineering, or equivalent).

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.  

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.