Technical Manager, Financial Crime

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

Remote in the UK 🇬🇧 | 💰 £37,400 - £48,000  (+ £2,500 Multilingual Premium) + Benefits | Hear from the team ✨

👋 Hey there!

We're expanding in the EU and need awesome Technical Managers to lead the charge! In this role, you'll be a critical part of our Financial Crime Operations team, providing expert guidance, handling complex investigations, and acting as the final point of technical escalation. Your expertise will ensure our operations are efficient, compliant, and effective in combating financial crime, all while supporting the growth of Monzo's presence in the EU. We're looking for someone fluent in both Spanish and English who is passionate about making a real difference.

🔑You’ll play a key role by...

• Investigating the most complex and high-risk financial crime cases, ensuring accurate and efficient resolution within service level agreements.
• Serving as the final point of technical escalation and approval for Financial Crime Investigators and Team Managers, including resolving quality challenges.
• Providing specialist knowledge, coaching, and constructive feedback to Financial Crime Investigators and Team Managers to enhance service, quality, and performance.
• Working with Control Owners, Analysts, and Product Partners to test, launch, and embed new tasks, processes, or rules, and leading their implementation.
• Supporting operational effectiveness through deep dives, identifying knowledge gaps, and providing product/process feedback to improve tools and risk management.
• Final point of escalation for onboarding decisions in high risk/complex cases.
• Supporting our Learning and Development Team to create new learning materials and guidance for workshops and training sessions.
  
  

🤩We’d love to hear from you if…

• You have strong English written and verbal communication skills.
• You are fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level).
• You have extensive subject matter expertise in Financial Crime (FinCrime) with a strong understanding of policies and regulations.
• You have a strong understanding of financial crime, legislation and regulations within Spain.
• You have significant experience in conducting complex Financial Crime investigations with limited or no supervision to resolution.
• You have the ability to handle complex escalations within the Financial Crime domain.
• You have significant experience identifying trends and delivering Financial Crime technical training and coaching.
  
  

🙌 What’s in it for you

💰£37,400 - £48,000 (+ £2,500 Multilingual Premium) ➕ share options.

🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

📍 This role is remote based in the UK

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more!  Read our full list of benefits.

🌈 Ready to join the Monzo adventure?

Apply now and help us make money work for everyone in the EU!

The application journey has 4 key steps

• Application questions
• Recruiter Call
• Should you be successful in your application, you will be invited to a 60-minute interview to discuss your previous experience and technical knowledge
• The final stage will be to pass a Spanish language assessment

This process should take around 8 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified.  Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via hiring@Monzo.com

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to debbieroscoe@monzo.com.  You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

The closing date for applications is 27th June at 1pm.

Should your application be successful, you will need to be available to start in September and will undertake a minimum of 4 weeks of training; no holidays can be taken during the training period in order to attend a remote interview.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊