Technical Product Advisor

1 Month ago • 3 Years + • Product

Job Summary

Job Description

Postman, a leading API platform used by over 40 million developers and 500,000 organizations, is seeking a Technical Product Advisor for its Customer Success team. This role involves working closely with customers to ensure successful onboarding, troubleshoot issues, and help them achieve business outcomes with Postman. The advisor will act as a technical consultant, answering questions about APIs, assisting with integrations, and guiding customers on best practices. Key responsibilities include proactive customer outreach, triaging needs to relevant internal teams (Product, Support, Sales), and combining 1:1 and 1:Many engagement strategies. The role also involves partnering with BDRs for targeted campaigns, handling various communication channels (email, calls, video), and building trust with both developers and engineering managers. Insights gained will be shared with Product and CS teams to enhance onboarding, documentation, and the overall product experience. This position is ideal for someone technically curious and customer-focused, aiming to drive customer success and product adoption.
Must have:
  • Technical background or strong technical aptitude
  • Comfortable with APIs, integrations, and debugging
  • Excellent communication and customer-facing skills
  • Proactive, curious, and organized
  • Customer success-oriented with a focus on business outcomes
  • Resourceful, solution-oriented, and resilient
  • Data-driven with experience using usage data
  • Minimum 3 years in a technical, customer-facing role

Job Details

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity 

Postman is looking for a Technical Product Advisor to join our Customer Success team. This is a unique role for someone who’s both technically curious and deeply customer-focused. You’ll work closely with our Head of CS and product teams to help our self-serve and smaller customers onboard successfully, get unstuck, and realize meaningful business outcomes with Postman.

You’ll spend most of your time working directly with customers to answer questions, help with integrations, consult on best practices, and jump in where needed to connect them to the right internal teams, whether that’s Product, Support, or Sales.

What You’ll Do

  • Proactively reach out to new and existing customers to help them onboard to Postman and get value quickly
  • Act as a technical advisor for customers, answering questions on APIs, assisting with integrations, and guiding them on usage patterns that drive results
  • Triage customer needs and route them to the right team for escalation: Sales, Support, Product, or Billing
  • Combine strategic 1:1 conversations with thoughtful 1:Many approaches to maximize your impact
  • Partner with a dedicated BDR to run targeted campaigns, refine messaging, and secure high-potential meetings
  • Handle a mix of cold outreach, inbound questions, and scheduled meetings via email, calls, or video
  • Build trust with both developers and engineering managers by being helpful, honest, and knowledgeable
  • Track and improve customer health by reducing churn and improving CSAT and activation metrics
  • Share insights with Product and CS teams to help us continually improve our onboarding, documentation, and product experience

About You

  • You have a technical background or strong technical aptitude. You are comfortable with APIs, integrations, and debugging
  • You’re a great communicator who enjoys speaking with customers and helping them solve problems
  • You’re curious, proactive, and not afraid to send a cold email or pick up the phone when something needs attention
  • You’re organized, responsive, and thrive in a fast-moving, cross-functional environment
  • You care deeply about helping customers succeed, not just in using the product, but in achieving real business outcomes
  • Resourceful, solution-oriented, and resilient. Comfortable experimenting with new strategies and learning from outcomes in a fast-paced environment.
  • Data-driven and confident using usage data to spot adoption gaps, surface growth opportunities, and guide strategy
  • 3+ years in a technical, customer-facing role (Solutions Engineer, Customer Success, Technical Account Management, or Developer Advocate)

What Success Looks Like

  • Faster onboarding and time-to-value for a high volume of self-serve and small business customers through hands-on technical guidance
  • Increased adoption and stronger retention, fueled by solving real problems, unblocking key workflows, and guiding customers toward proven usage patterns
  • Proactive, data-driven engagement – reaching out at the right moments based on signals of friction, drop-off, or missed opportunity
  • High CSAT and developer trust, earned by being a responsive, credible, and technically skilled partner
  • Scalable impact through repeatable plays, shared resources, and thought leadership that helps evolve our approach to onboarding and enablement
  • Surface Product and CX feedback that makes Postman better for everyone

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Similar Jobs

HCL Tech - Senior technical lead - java fullstack

HCL Tech

Ireland (On-Site)
2 Months ago
Capgemini - Business Analyst (BFSI)

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Haleon - Global Payroll Transformation Lead

Haleon

London, England, United Kingdom (On-Site)
2 Weeks ago
zoox - Prototype Fabrication Engineer

zoox

Foster City, California, United States (On-Site)
3 Months ago
MiQ - Product Lead - China

MiQ

Shanghai, China (On-Site)
3 Months ago
Haleon - Product Expert – SAP BASIS/TechOps

Haleon

Bengaluru, Karnataka, India (On-Site)
2 Months ago
London stock Exchange - Director, Real-Time Platform Transformation – Product Lead

London stock Exchange

London, England, United Kingdom (On-Site)
1 Year ago
Moloco - Outbound Product Lead - Moloco Commerce Media

Moloco

New York, United States (On-Site)
1 Week ago
Nordson Corporation - Product Development Technician II

Nordson Corporation

Galway, County Galway, Ireland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

zeta - Senior UX Designer

zeta

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Veeam Software - Senior Data Analyst, Talent Acquisition

Veeam Software

San José Province, Costa Rica (On-Site)
1 Month ago
Tennr - Associate Embedded Solutions Engineer

Tennr

New York, New York, United States (On-Site)
3 Months ago
Apple - Senior Treasury Analyst

Apple

Austin, Texas, United States (Remote)
1 Month ago
Bragg - US Compliance Manager

Bragg

London, England, United Kingdom (Hybrid)
1 Month ago
Optiv - Sr. Engineer

Optiv

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Adyen - Senior Software Engineer - iOS

Adyen

Chicago, Illinois, United States (Hybrid)
1 Month ago
Wargaming - Product Manager

Wargaming

Nicosia, Nicosia, Cyprus (Hybrid)
1 Month ago
PhonePe - Site Reliability Engineer 2 - Network Operations Engineer

PhonePe

Pune, Maharashtra, India (On-Site)
1 Month ago
Datahub - Tech Lead / Manager, Full Stack

Datahub

Palo Alto, California, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

GOAT Group - Asset Protection Associate

GOAT Group

Easton, Pennsylvania, United States (On-Site)
2 Weeks ago
HP - Senior Director, Portfolio & Product Management

HP

Spring, Texas, United States (On-Site)
2 Months ago
Loft Orbital - Flight Dynamics Software Engineer

Loft Orbital

San Francisco, California, United States (Hybrid)
1 Year ago
Aledade - Business Intelligence Manager

Aledade

Bethesda, Maryland, United States (Remote)
1 Month ago
Wolters Kluwer - Project & Program Manager

Wolters Kluwer

Houston, Texas, United States (Hybrid)
2 Weeks ago
31st Union - Expert Core Engineer

31st Union

San Mateo, California, United States (On-Site)
3 Months ago
Fieldguide - Customer Onboarding Consultant

Fieldguide

San Francisco, California, United States (Remote)
2 Weeks ago
Kokotree - Storyboard Artists

Kokotree

Wilmington, North Carolina, United States (On-Site)
8 Months ago
fortis games - Senior Manager, Marketing Analytics

fortis games

United States (Remote)
1 Month ago
Workato - Embedded Customer Success Manager

Workato

Palo Alto, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Product Jobs

Aspire - Director, Product Counsel

Aspire

Singapore, Singapore (Hybrid)
3 Months ago
Dream Games - Product Specialist

Dream Games

İstanbul, Türkiye (On-Site)
1 Year ago
Mattel Inc - Marketing Product Assistant Intern

Mattel Inc

Bagneux, Île-de-France, France (On-Site)
2 Months ago
fluence - Product Security Architect

fluence

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
eBay - Sr. TPM, Search, SEO, and Product

eBay

San Jose, California, United States (On-Site)
1 Week ago
Sabre India - Product Technology Consultant

Sabre India

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
3 Months ago
Codeway Studios - Product Specialist

Codeway Studios

Istanbul, İstanbul, Türkiye (On-Site)
2 Months ago
BetterMe - Product Owner (Hardware)

BetterMe

Ukraine (Remote)
1 Week ago
Codeway Studios - Product Intern

Codeway Studios

Istanbul, İstanbul, Türkiye (On-Site)
2 Months ago
CyberArk - Product Owner

CyberArk

United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

San Francisco, California, United States (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

San Francisco, California, United States (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Postman

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug