Description

ROLE SUMMARY 

Key Responsibilities:

• Technical Execution & Product Requirements:
• Translate high-level product vision and roadmap into detailed technical product requirements
• Define network performance validation and troubleshooting use cases and workflows for wireless and wired networks based on real-world user challenges and how those challenges should be resolved
• Create and maintain comprehensive product documentation, including user stories and specifications to guide development
• Work closely with the development teams to clarify requirements, resolve issues, and make trade-off decisions for a high-quality product
• Gather feedback from stakeholders and end-users to refine and adjust product priorities and features, ensuring it meets evolving needs
• Collaborate with stakeholders to align everyone with the product roadmap and requirements. Keep stakeholders informed about project progress and changes throughout the development cycle
• Act as the go-to person for all product-related inquiries, serving as the solution "expert”
• Ensure AI-driven network diagnostics and performance insights are effectively implemented
• Subject matter expertise in the following areas:
• Wi-Fi 6/6E and Wi-Fi 7 Technologies – Deep understanding of modern Wi-Fi standards, spectrum analysis, interference detection, and optimization techniques
• Network Performance & Troubleshooting Tools – Experience with handheld and cloud-based network testing solutions, RF measurements, and packet analysis
• ISP Field Operations & Workflow Automation – Knowledge of how field technicians diagnose, troubleshoot, and resolve connectivity issues in ISP environments
• Cloud and Edge Computing for Network Analytics – Familiarity with cloud-based remote diagnostics, machine learning for fault prediction, and data integration with NOCs
• TR-069, TR-369 (USP), and Network Management Protocols – Understanding of protocols used by ISPs for CPE management, remote diagnostics, and automated troubleshooting.
• Market and Competitive Analysis:
• Constantly analyze competitive landscape in primary and adjacent markets, identify competitory movements, risks, and provide portfolio recommendations 
• Research common network performance and connectivity issues faced by ISP technicians, IT admins & engineers, and service providers
• Identify opportunities to enhance the usability, accuracy, and effectiveness of network performance validation and troubleshooting tools
• Work with customers and field teams to refine product-market fit based on real-world feedback
• Monitor industry trends in enterprise connectivity, security, and smart buildings
• Technical Collaboration & Implementation:
• Define and optimize Speedtest and quality of experience data collection, and wireless and wired network diagnostic capabilities for performance validation and troubleshooting
• Collaborate with engineering teams to ensure effective implementation of network measurement algorithms and cloud analytics solution
• Support hardware development efforts by specifying software-driven functionalities and integrations
• Provide technical guidance to ensure seamless integration between all the components in the solution
• Go-to-Market & Launch:
• Work with the customer support, marketing, and sales teams to drive product adoption, ensure proper training, and communicate value to customers
• Assist in defining customer onboarding workflows, ensuring users can effectively use the solution
• Support early adopter programs and gather feedback from initial deployments to improve product usability for a mature solution
• Monitor service analytics and  performance post-launch and adjust marketing and delivery tactics as needed
  
  
• Metrics & Performance Management:
• Define and track key success metrics, including service adoption, diagnostic accuracy, and customer feedback.
• Report on product performance, highlighting areas for improvement and growth opportunities.

• Collaboration & Communication:
• Act as the technical bridge between engineering, customer support, marketing, and product leadership.
• Ensure alignment between customer needs, engineering priorities, and business objectives.
• Provide regular updates on product development progress to internal and external stakeholders.

Qualifications & Skills:

• Education:
• Bachelor's Degree in a relevant technical or business field, such as Network Engineering. Cybersecurity, Telecommunications, Data Science, Electrical Engineering, Information Systems, Business (with a strong technical background)
• A Master’s degree (MBA, MS in Cybersecurity, or MS in Data Science/Networking) is preferred
• Equivalent work experience will be considered

• Desired Experience:
• 10+ years of experience in network troubleshooting, performance validation, or network diagnostics
• Prior experience working with telco ISPs and deep understanding of their processes, systems, and business models
• Experience working in or with product management and engineering teams, contributing to product decisions, and influencing product direction
• Strong technical understanding of IoT, wireless, wired, and mobile network performance and troubleshooting methodologies and diagnostic tools
• Very strong understanding of Wi-Fi, IoT, CBRS, 5G and fiber broadband
• Hands-on experience with network measurement tools, such as Speedtest, Ekahau, packet capture solutions, or AI driven analysis tools
• Ability to translate technical networking challenges into product requirements
• Telecommunications & Network Analytics (e.g., working with mobile carriers, ISPs, enterprise IT)
• Cybersecurity & Compliance (e.g., industry-specific security frameworks, enterprise security software, risk management)
• Worked for or with mobile operators, ISPs, or network infrastructure vendors