Technical Product Support

2 Months ago • 2 Years + • Administrative

Job Summary

Job Description

Trek is seeking an energetic Technical Support I to join our team. This role focuses on researching, diagnosing, and resolving system issues, collaborating with Customer Service and software development teams. Responsibilities include serving as the first point of contact for troubleshooting software/hardware problems, providing exceptional customer support, assisting Tier 2 technicians, performing administrative and technical duties, participating in stand-up meetings, and contributing to process improvements. The ideal candidate possesses experience in installing, configuring, documenting, testing, training, and supporting applications and systems, along with familiarity with IT security principles.
Must have:
  • Troubleshooting software/hardware issues
  • Exceptional customer support
  • Assisting Tier 2 technicians
  • Experience installing and configuring applications
  • Familiarity with IT security principles
Good to have:
  • Monitoring production systems
  • Performance testing
  • Experience with international product teams
Perks:
  • Amazing benefits
  • Opportunities for growth

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Trek is looking for an energetic Technical Support I to join our fun and talented Technical Product Support team.This position is focused on researching, diagnosing, and identifying solutions to resolve system issues. Collaborates with the Customer Service and software development teams.

  • Position Responsibilities:

  • Serves as a first contact for troubleshooting software/hardware issues within the organization

  • Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions

  • Assists Tier 2 technicians on various tasks as needed

  • Performs other administrative and technical duties as assigned by the Product Technical Support Manager

  • Participate in standup meetings with support and development teams

  • Provide input on improving existing processes Job Requirements

  • Associate’s degree or two years related experience and/or training

  • Experience installing, configuring, documenting, testing, training, and supporting applications and systems

  • Familiarity with IT security principles and best practices

  • Well organized and can adjust to rapidly changing priorities

Other Required Skills:

  • Communicates well between cross functional teams

  • Has strong presentation and written communication skills

  • Brings a continuous improvement mindset to his/her job

  • Excellent organizational and time management skills

  Bonus Skills:

  • Monitoring production systems

  • Performance testing

  • Work experience with International product teams.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Similar Jobs

ARVORE Immersive Experiences - Game Developer

ARVORE Immersive Experiences

São Paulo, State Of São Paulo, Brazil (Remote)
4 Weeks ago
Actian - Sustenance Engineer - Actian Data Platform - Bangalore/Pune

Actian

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Google - Administrative Business Partner, Google Cloud

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
Applike Group - Senior Business Development Manager

Applike Group

Hamburg, Hamburg, Germany (Hybrid)
2 Months ago
Google - Customer Engineer, SAP, Google Cloud

Google

Addison, Texas, United States (On-Site)
2 Weeks ago
Lionsgate Games - Director, Salesforce Architect

Lionsgate Games

Santa Monica, California, United States (On-Site)
2 Weeks ago
The Walt Disney Company - Bell Services Cast Member

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
2 Weeks ago
Tesla - Vehicle Preparer / Vehicle Receptionist

Tesla

Hanau, Hessen, Germany (On-Site)
2 Months ago
1920 - Production Coordinator for Commercials

1920

London, England, United Kingdom (Hybrid)
1 Month ago
Next Level Business Services - Oracle DBA (With SAP Experience)

Next Level Business Services

Austin, Texas, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

VX Media - Public Relations Specialist

VX Media

New York, New York, United States (On-Site)
6 Months ago
NVIDIA - ASIC Design Engineer

NVIDIA

Canada (On-Site)
3 Weeks ago
PlayStation Global - Senior Gameplay Programmer - AI

PlayStation Global

United States (Remote)
1 Month ago
Rush Street Interactive - Product Owner

Rush Street Interactive

(Remote)
23 Hours ago
Streamline Media Group  Inc  - Lead Game Programmer

Streamline Media Group Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
8 Months ago
Google - Cyber Security Intelligence Instructor

Google

United Arab Emirates (On-Site)
1 Week ago
Tamatem Games - Senior Quality Assurance Representative

Tamatem Games

Amman, Amman Governorate, Jordan (On-Site)
1 Month ago
ByteDance - Research Scientist Graduate (Foundation Model, Vision and Language) - 2025 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Scientific Games  - Senior Accounting Manager

Scientific Games

Alpharetta, Georgia, United States (On-Site)
2 Weeks ago
OKX - Team Lead, CDD Operations

OKX

Sliema, Malta (On-Site)
7 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Haryana, India

PwC - Associate - Python Data Engineer - GDC

PwC

Kolkata, West Bengal, India (On-Site)
7 Months ago
ION - SOC Manager

ION

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Google - Product Manager

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
PwC - IN-Senior Associate_React Developer_Data &Analytics_Advisory_PAN India

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Invenio - SAP BRF+ Consultant

Invenio

Delhi, India (On-Site)
1 Month ago
MerQube - Cloud Support Engineer

MerQube

New Delhi, Delhi, India (On-Site)
23 Hours ago
Luxoft - Regular C++ Software Developer

Luxoft

Chennai, Tamil Nadu, India (On-Site)
5 Months ago
Hapag-Lloyd AG - Service Delivery and Project Manager IT Support Services

Hapag-Lloyd AG

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Nagarro - Senior Staff Engineer, NodeJS

Nagarro

India (Remote)
6 Months ago
CRED - VKYC ops

CRED

Bengaluru, Karnataka, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Nagarro - Trainee SAP Development

Nagarro

Germany (Remote)
2 Months ago
Next Level Business Services - Cognos Administrator

Next Level Business Services

Beaverton, Oregon, United States (On-Site)
6 Months ago
DraftKings - Licensing Associate

DraftKings

Boston, Massachusetts, United States (On-Site)
1 Week ago
Ubisoft - Security Analyst – Organizational Resiliency

Ubisoft

Montreal, Quebec, Canada (On-Site)
6 Months ago
The Walt Disney Company - VFX Coordinator

The Walt Disney Company

Burbank, California, United States (On-Site)
2 Weeks ago
Tesla - Water and Utilities Engineering Internship

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Penumbra - Market Access Intern

Penumbra

Alameda, California, United States (On-Site)
1 Month ago
ByteDance - Payroll Analyst - HR Operations

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago
Aristocrat Gaming - SQL Server Production DBA

Aristocrat Gaming

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Google - Data Center Technician

Google

Puyan, Changhua County, Taiwan (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Edgewater, New Jersey, United States (On-Site)

Taichung City, Taiwan (On-Site)

United States (Remote)

Haryana, India (On-Site)

Waterloo, Wisconsin, United States (Hybrid)

Louisiana, United States (On-Site)

Summit, New Jersey, United States (On-Site)

Highlands Ranch, Colorado, United States (On-Site)

Madison, Wisconsin, United States (On-Site)

Raleigh, North Carolina, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug