Technical Solution Engineer

1 Week ago • 3 Years +

Job Summary

Job Description

The Technical Solution Engineer will dive deep into customers' business cases, data, and constraints to ensure optimal usage of Appier’s AI-empowered ad solutions. This role requires in-depth knowledge of Appier’s ad solutions, from development to sales strategy. Responsibilities include guiding clients through onboarding, determining project requirements, preparing technical specifications, troubleshooting technical issues, developing internal tools, analyzing data, and providing insights. The engineer will also work as a liaison with clients and stakeholders, while proactively following up based on project timelines.
Must have:
  • Solid research and summarization skills.
  • Excellent communication skills in English and Japanese.
  • Good knowledge of SQL, Javascript, and iOS/Android development.
  • Experience with debugging Web and App SDK related solutions.
  • Willingness to learn and adapt to new technologies.
Good to have:
  • Experience in the mobile measurement partner industry.
  • Experience in the digital marketing or advertising industry.
  • Experience with data mining projects.

Job Details

About Appier 

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information..

About the role

  • Deep dives into our customers' business cases, data, and constraints and ensures the optimal usage of Appier’s AI-empowered ad solutions.
  • In-depth knowledge of Appier’s ad solutions: you are familiar with all of the details from development, service operation to the sales strategy.
  • Work with Product and HQ’s Technical Solutions teams to support successful adoption of Appier's solutions, including providing appropriate documentation, technical guidance.
  • Develop solutions for customers by working out existing product upon data integration, service application recommendations
  • Discuss the product definition, implementation, operation and clarify issues with customer and consolidate the feedbacks to product team on behalf of the customer
  • Optimize business outcomes for customers by leveraging Appier’s AI and data assets

 

Responsibilities

  • Guide clients through the onboarding process, ensuring timely and successful adoption of our solutions.
  • Working as a liaison with clients and stakeholders to determine project requirements, scope, schedule, and deliverables.
  • Preparing technical specifications for developers to implement.
  • Creating user and training documentation for smooth operation.
  • Troubleshooting technical issues and solving the issues by close communication with developers.
  • Developing internal tools and scripts to streamline operations and visualize/analyze data.
  • Escalating feature enhancements and help coordination between clients and Project Managers.
  • Analyzing data and giving insights to customers and colleagues.
  • Understanding the client's current status and proactively following up with them based on the project timeline.

About you

[Essential]

  • Solid research and summarization skills.
  • Explanation skill in an easily understandable manner with logicalness.
  • Good knowledge of SQL, Javascript and iOS or Android application development.
  • Strong oral and written communication skills in both English (=Professional level) and Japanese (=Native level).
  • Ability to perform maintenance and debugging tasks for Web and App SDK-related solutions.
  • Willingness to learn and adapt to new technologies. Self-motivated and independent learner.
  • Relevant BSC degree with 3+ years of experience in a relevant position.

[Nice to have]

  • BS/BA degree in Computer Science or related field.
  • Experience in mobile measurement partner(AppsFlyer, Adjust…) industry.
  • Experience in the digital marketing or advertising industry.
  • Experience with data mining projects, has strong sense of using data to help executives make business decisions 
  • Potential ability to conduct data analysis and high level of consultation.

#LI-TO1 #LI-Hybrid

 

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