Technical Specialist - Center of Excellence Services
Job Description
- Strong fluency in French and/or German preferred
- Provide technical assistance to consultants, especially on complex topics like APIs and data migration
- Actively participate in the LS3 & LF ticket queues to prioritize and analyze bug tickets and product feedback
- Execute UAT for new features and releases from a technical services standpoint
- Contribute to the Services Efficiency Roadmap and advise on technical aspects of product improvements
- Support onboarding and training of new consultants with a focus on technical skills and certifications
- Collaborate with Product and Development teams to filter and prioritize technical feedback
- Deep technical knowledge of Legisway (Enterprise, Essentials and Core/Advanced/Expert) or a comparable tool and/or of APIs and integrations and/or data migration
- Experience in technical consulting or support roles
- Strong problem-solving and analytical skills
- Ability to translate technical insights into actionable service improvements
- Effective communicator and team collaborator
- Visionary can-do mentality
- Fluent in English
- Well-being programs and resources
#BETHEDIFFERENCE
If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.
You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.
As a Technical Specialist in the Center of Excellence Services for Legisway, you will contribute significantly to our Technology Implementation Consulting team by providing expert-level technical support to our implementation consultants and play a critical role in ensuring the technical robustness of Legisway implementations.
Responsibilities:
- Provide technical assistance to consultants, especially on complex topics like APIs and data migration.
- Actively participate in the LS3 & LF ticket queues to prioritize and analyze bug tickets and product feedback.
- Execute UAT for new features and releases from a technical services standpoint.
- Contribute to the Services Efficiency Roadmap and advise on technical aspects of product improvements.
- Support onboarding and training of new consultants with a focus on technical skills and certifications.
- Collaborate with Product and Development teams to filter and prioritize technical feedback.
Skills required:
- Deep technical knowledge of Legisway (Enterprise, Essentials and Core/Advanced/Expert) or a comparable tool and/or of APIs and integrations and/or data migration.
- Experience in technical consulting or support roles.
- Strong problem-solving and analytical skills.
- Ability to translate technical insights into actionable service improvements
- Effective communicator and team collaborator.
- Visionary can-do mentality, if something is not possible right now, let's see how we can make it possible in the future.
- Fluent in English, with strong fluency in French and/or German preferred.
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
