Technical Support Engineer

 Requisition #: 16916 

Our Mission: Powering Innovation That Drives Human Advancement  

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

Innovate With Ansys, Power Your Career.  

Ansys, the global leader and innovator of engineering simulation software, is pleased to announce the opening of its first office in Africa, located in Kigali Innovation City, through a partnership with CMU-Africa. The new office extends the Ansys Customer Excellence (ACE) team, a world-class technical support group servicing Ansys’ global customer base. Ansys is excited to add advanced engineering talent from CMU-Africa to our team!

Summary / Role Purpose

Join the ANSYS Customer Excellence team to support our customers on all the aspects of installation, configuration, and deployment of Ansys software into their design workflows. Primarily working under direct supervision of your manager, you will provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your technical knowledge and soft skills.

Key Duties and Responsibilities

• Under guidance of experienced Ansys Customer Excellence team members, provide highest level technical support to customers and Channel Partners

• Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction

• Develop technical proficiency in configuring software in one or more simulation areas

• Under guidance of other team members, file defect reports and verify fixes adhering to defect reporting processes. Submit suggestions for product improvement, when needed. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements

• Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS or equivalent relevant experience in a computer-related field

• Required minimum education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+0

• Experience with supporting Windows-based computer systems, familiarity with concepts that impact software deployment and network administration, knowledge of programming and scripting languages

• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English

• Strong organizational and time management skills, possesses a sense of urgency

• Projects a professional image and demonstrates business acumen, driven to succeed

Preferred Qualifications and Skills

• Preferred education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+2

• Experience with supporting Linux-based computer systems

• Experience with scripting languages

• Experience with cloud computing, AWS or Azure.

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement

Our Commitments:

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what’s next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

VALUES IN ACTION

Ansys is committed to powering the people who power human advancement. We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds; encouraging them to bring their talents and experience to a workplace where they are valued and can thrive.  

Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers.  

We’re proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base. 

WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to feel inspired? Check out some of our recent customer stories, here and here.

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.
 

CREATING A PLACE WE’RE PROUD TO BE 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

 
For more information, please visit us at www.ansys.com
 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.