Technical Support Engineer

POSITION SUMMARY

Sony Corporation of America is seeking a passionate Technical Support Engineer to join our team in Culver City, CA. In this role, you will support our cutting-edge 3D content creation technology in virtual production, driving innovative projects through seamless communication with both internal and external partners.

JOB RESPONSIBILITIES

• Provide effective technical support for 3D content creation to key content development stakeholders.
• Demonstrate how to create 3D content and explain proper setup and workflow at both internal and external studios, offering consultation and support for tools and equipment.
• Collect and organize feedback on technical issues, requirements, and improvement points from engineers, producers, and creators, relaying this information back to Sony and partners for tool and workflow enhancement.
• Conduct test shoots for virtual production to evaluate and refine workflows and techniques.
• Offer technical support to the production team and propose technical approaches for problem-solving.

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• Bachelor’s degree in computer science, engineering, or a related field.
• Practical experience in virtual production or related technologies.
• Proficiency in game engines such as Unreal Engine.
• Knowledge of programming languages (C++, Python, etc.).
• Excellent communication skills and the ability to work collaboratively in a team.
• Strong interpersonal skills for building relationships, along with effective written, oral, and listening communication skills, and a proactive approach to sharing information with peers and cross-functional teams.
• Availability for case-by-case evening work and participation in recurring evening conference calls/meetings with internal and external partners.
• Experience with necessary office tools.
• Ability to travel as required
• All candidates must be authorized to work in the USA

Benefits

SCA offers benefits-eligible fixed-term employees (who are scheduled to work 30 or more hours a week) certain benefits under the Sony Corporation of America Health and Welfare Benefits Plan. The following options are available to you and your eligible dependents.

What we offer you:

• Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
• Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees.
• Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents.

Other Programs:

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
• A wide variety of employee business resource groups (EBRGs)

The anticipated annual base salary for this position is $100,000 to $110,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

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All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at careers@sonyusa.com or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com. Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process. If you have any doubts about the authenticity of a job posting or communication, please contact careers@sonyusa.com before submitting any information.

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