Technical Support Specialist

We’re GemOne, a daughter company of TVH and a start-up global tech company with offices all over the world: from Belgium to the USA; and from Asia to Australia. We work in the field of telematics. Tele-what-ics??! Yes, we’re fully aware that telematics isn’t something most people know a lot about but no worries. If you’re willing to learn and you have skills to share, then you might just find out that this company, role, and industry are a perfect fit for you!

We co-create cloud-based solutions and the necessary hardware components to gather data from industrial equipment, which our customers then use to streamline their industrial fleet management. In a nutshell, we make technology that helps companies look after their industrial machinery and business better — we enable them to work safer and more efficiently, and save time and money.

Your role and responsibilities

Right now we’re looking for a Technical Support Specialist to join our amazing team in Kortrijk. This role plays an integral function in all internal and external customer support needs in the pre-sale, sale and post-sale customer life cycle. 

What else does it involve? 

• Provide first line assistance in handling customer support tickets related to installation, software as well as non-technical issues.

• Facilitate onsite installation training of telematics devices.

• Assist & train dealers or end-users in the installation of telematics solutions on both electrical & diesel powered equipment

• Help customers achieve their telematics technical objectives by delivering timely technical guidance, enablement, and best practices materials.

• Be the technical voice of the customer when engaging with internal teams.

• Lead all technical deliverables for assigned projects.

• Assist with all (non-)warranty related product returns and credits.

• Assist in continuous process improvements & platform implementation projects in order to contribute to the overall customer satisfaction.

• Assist in creating a culture of cross-functional collaboration

How to succeed

We'd love to hear from you if you have: 

• 2+ years’ experience in Technical Service roles.

• Willing to travel on a regular basis (50%) in Europe (mostly Spain and Portugal).

• Excellent communication and organizational skills, eager to learn.

• A flexible attitude, but you are also a self-motivated individual who can work with minimal supervision by consistently taking the initiative to get things done.

• You are able to work with diverse teams

• Fluent in English and Spanish. Any other language is a plus (Portuguese and French).

• Strong analytical skills, result oriented and a sense of responsibility.

• A problem solving attitude and aptitude.

• Affinity with technology/software.

What's in it for you?

So what else is cool about working with GemOne? 

• We have the backing of TVH, a large global corporation which gives us stability and network.

• We know life isn’t “one size fits all” so we offer flexible working hours

• We offer an attractive salary package with extra benefits such as group & hospitalization insurance, company car, meal vouchers and fitness membership. And we wouldn’t be a tech company without offering you a laptop and iPhone right?!

• We also value professional development, which is why we value initiatives, entrepreneurship and a positive company culture.