Technical Trainer

1 Month ago • 3-4 Years • Teaching

Job Summary

Job Description

Motorola Solutions is seeking a Technical Trainer to conduct hands-on classroom instruction for mobile video technologies. This role involves supporting technical/end-user training activities, focusing on user experience and training quality. The ideal candidate will possess a blend of initiative, instructional experience, technical background, and adaptability to cater to various student levels in the Public Safety environment. Responsibilities include delivering technical training both in-person and virtually, potentially traveling up to 75% of the time. The role involves teaching complex software products, creating training materials, measuring knowledge transfer, and building relationships with customers and internal teams to enhance training strategies.
Must have:
  • 3+ years technical training experience
  • Ability to enable cross-functional teams
  • Strong communication skills
  • Proven experience driving team improvements
  • Ability to perform effectively during ambiguity
  • Understand end-to-end solutions
  • Willing to travel up to 75%
  • Obtain background clearance
Good to have:
  • Public safety communication systems experience
  • Information Technology/training experience
  • Law enforcement/public safety experience
  • Body camera/in-car camera experience
Perks:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

Job Details

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.


Department Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Job Description

We are looking for a dynamic individual with a combination of traits to conduct hands-on learning classroom instruction for mobile video technologies. In this role you will be responsible for supporting on-going technical/end-user training activities within Worldwide Education, with added focus on the user experience, customer workflows, and quality of the training.

This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to technicians to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using customer product hardware, software and applications, documentation, and minimal slide content. 

Responsibilities include but are not limited to:

  • Primarily responsible for the delivery of classroom technical training on Mobile Video technologies to external customers and occasionally internal employees

  • Responsible for the delivery of virtual instructor-led technical training on mobile video technologies to external customers and occasionally internal employees

  • Technical training primarily held at customer locations and occasionally facilitated virtually

  • Travel to other Motorola Solutions facilities or customer locations based on business need with an estimate of up to 75% travel. Typically Monday-Friday, 3 weeks out of the month.

  • Teach and instruct agency customers/end users and staff on the use and operating methods of complex software products and services

  • Present training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.

  • Compile comprehensive training and technical documents, and course material for new and existing products or services

  • Measure knowledge transfer and training effectiveness

  • Monitor customer satisfaction through surveys and customer/rep feedback

  • Regularly interact and build strong relationships with Public Safety/First Responder customers and internal product/solution teams to further enhance current and future training strategies

  • Collaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI and Worldwide Education services strategies

  • Ensure timely updates to the course curricula to reflect changes in product design and market demands

  • Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy

  • Travel requirements: up to 75%, with domestic and occasional international travel requirements to meet business needs

You will have the opportunity to:

  • Improve the customer experience for education, products, and services

  • Meaningfully impact the company's short-term and long-term success

  • Grow and expand your role

  • Learn different aspects of products and services, including infrastructure, software applications, devices, and services

  • Contribute to a forward thinking and inspiring organization, and help to drive and expand the customer training workforce of the future

To be successful, you will need:

  • 3+ years of technical training experience with a desired focus in public safety communication systems, solutions, and applications

  • Demonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationships

  • Exhibit strong communication skills, interpersonal skills, project management, and time management

  • Proven experience driving significant improvements with a team and business

  • Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth

  • Understand and explain the concept and facets of End to End solutions to students in varying job functions

  • Willing and able to travel (Up to 75%)

  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Desired Skills:

  • 4+ years of prior Information Technology (IT) and/or training experience

  • 1+ years of law enforcement/public safety experience

  • 1+ years of body camera and/or in-car camera (Mobile Video) experience

#LI-MM1


Basic Requirements

  • High school diploma or equivalent
  • 1+ years of technical training/public safety/government/military experience
  • Must be able to obtain background clearance as required by government customer


Travel Requirements

50-75%


Relocation Provided

None


Position Type

Experienced


Referral Payment Plan

No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Similar Jobs

Evoplay games - Office Manager

Evoplay games

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Epic Games - Animator

Epic Games

Manchester, England, United Kingdom (On-Site)
3 Months ago
N-ix - Senior Product Owner

N-ix

Poland (Remote)
1 Month ago
Varonis  - Corporate Sales Engineer

Varonis

United States (On-Site)
3 Weeks ago
Mattel Inc - Associate Manager, Demand Planning

Mattel Inc

Bagneux, Île-de-France, France (On-Site)
1 Month ago
Rackspace Technology - Business Trainer II

Rackspace Technology

Gurugram, Haryana, India (Hybrid)
2 Months ago
Square - Pilates Instructor

Square

San Francisco, California, United States (On-Site)
1 Month ago
Tencent - Tencent Cloud – Technical Training Leader (Singapore)

Tencent

Singapore (On-Site)
3 Weeks ago
TVH - Technical Trainer

TVH

Waregem, Flanders, Belgium (Hybrid)
3 Weeks ago
Square - Pilates Instructor

Square

Carlsbad, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Wolters Kluwer - Customer Success Associate

Wolters Kluwer

Chicago, Illinois, United States (Hybrid)
2 Months ago
Hawkeye Innovations - Football Video Systems Technician

Hawkeye Innovations

Cesena, Emilia-Romagna, Italy (On-Site)
1 Month ago
Trailer park group - Client Game Capture Artist

Trailer park group

Los Angeles, California, United States (On-Site)
1 Month ago
Ember Lab - Senior Cinematics Animator

Ember Lab

Orange, California, United States (On-Site)
1 Year ago
Interactive Brokers - Market Data Compliance Analyst

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
1 Month ago
SSC Technologies - Credit and Collections Analyst

SSC Technologies

Jacksonville, Florida, United States (Hybrid)
2 Months ago
Saama - Principal, Client Partner (LifeScience)

Saama

San Francisco, California, United States (Hybrid)
2 Months ago
Square - HR Solutions Consultant AMEA

Square

Pune, Maharashtra, India (On-Site)
1 Month ago
Zuru - Brand & Packaging Designer

Zuru

Auckland, Auckland, New Zealand (On-Site)
1 Month ago
Hawkeye Innovations - Match Operations Assistant - Oslo

Hawkeye Innovations

Oslo, Oslo, Norway (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Allen, Texas, United States

Absurd Ventures - Senior Mission Designer

Absurd Ventures

San Rafael, California, United States (On-Site)
2 Months ago
IGT - Customer Training Instructor I

IGT

Raleigh, North Carolina, United States (Hybrid)
2 Months ago
Apple - Digital Forensic Investigator

Apple

Cupertino, California, United States (On-Site)
2 Months ago
bytedance - Student Researcher (Doubao (Seed) - Foundation Model - Vision and Language) - 2025 Start (PhD)

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Shield AI - Senior Cyber Analyst (R3665)

Shield AI

United States (On-Site)
3 Weeks ago
Postman - Frontend Software Engineer, Growth Engineering

Postman

San Francisco, California, United States (Hybrid)
3 Months ago
Lilt - German US-based Medical Translators needed

Lilt

United States (Remote)
3 Weeks ago
Axon - Senior Enterprise Account Executive

Axon

Salt Lake City, Utah, United States (Remote)
6 Months ago
Adyen - Enterprise Account Manager

Adyen

San Francisco, California, United States (On-Site)
3 Months ago
Zelis  - Fraud Manager, PINS

Zelis

St. Petersburg, Florida, United States (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Teaching Jobs

PwC - TLS | Training Specialist

PwC

Madrid, Community Of Madrid, Spain (On-Site)
2 Months ago
lifechruh - StaffKids Teacher

lifechruh

Edmond, Oklahoma, United States (On-Site)
10 Months ago
CAE - Instructor Pilot

CAE

Las Vegas, Nevada, United States (On-Site)
3 Weeks ago
Tesla - EMEA Bodyshop Technical Trainer

Tesla

North Rhine-Westphalia, Germany (On-Site)
6 Months ago
CAE - Gulfstream 550 Instructor Pilot

CAE

Las Vegas, Nevada, United States (On-Site)
2 Months ago
Tesla - EHS Training Coordination Internship

Tesla

Bavaria, Germany (On-Site)
6 Months ago
Thales - Maritime Aviation Warfare Instructor

Thales

Nowra Hill, New South Wales, Australia (On-Site)
1 Month ago
Tesla - Electrical Trainer

Tesla

Brandenburg, Germany (On-Site)
6 Months ago
Nintendo - Associate Training Specialist

Nintendo

Redmond, Washington, United States (On-Site)
4 Months ago
Deutsche Bahn - Planungsingenieur:in Konstruktiver Ingenieurbau als Mentor:in

Deutsche Bahn

Bengaluru, Karnataka, India (On-Site)
11 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
View All Jobs

Get notified when new jobs are added by Motorola solutions

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug