Technical Writer
Job Summary
Job Description
Bazaarvoice is seeking a skilled Technical Writer to join its global technical and content writing team. The role involves creating comprehensive and user-friendly documentation for Bazaarvoice's suite of solutions, which are used by thousands of companies worldwide. The Technical Writer will collaborate with product managers, engineers, UX designers, and subject-matter experts to gather information and produce knowledge assets. Responsibilities include planning, researching, and writing documentation of moderate to high complexity, such as configuration guides, user guides, and troubleshooting guides. The candidate will also review and edit existing documentation for clarity, accuracy, and consistency, ensuring it enhances the user journey and removes redundancies. Staying updated with industry best practices in technical documentation is also a key aspect of the role.
Must have:
- Minimum 3 years authoring knowledge content
- Expert English grammar, spelling, punctuation
- Comprehend and communicate technical concepts
- Detail-oriented and organized approach
- Strong research and analytical skills
- Proven experience developing online content
- Ability to provide constructive feedback
Good to have:
- UX writing experience
- Familiarity with single-source documentation
- Experience in distributed teams
- Familiarity with Jira
- Basic HTML and CSS knowledge
- Understanding of AI prompt writing
- Familiarity with ClickHelp
7 skills required
Job Details
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Our highly creative and successful global technical and content writing team is seeking a skilled Technical Writer.
Join us and contribute to our mission of delivering high-quality documentation for our suite of solutions used by thousands of companies worldwide.
As a Technical Writer, you will play a crucial role in creating comprehensive and user-friendly documentation for our products. You will collaborate with cross-functional teams, including product managers, engineers, product researchers, UX designers, and a network of passionate subject-matter experts to gather accurate information and produce knowledge assets that meet the needs of our clients.
With your expertise in software documentation, you will ensure the clarity, accuracy, and consistency of our technical content. If you take pride in your work and are passionate about the quality of the work you produce, please apply for this role.
Core Responsibilities:
- Plan, research, and write documentation of moderate to high complexity.
- Work closely with Product, Engineering, UX, and SMEs to understand how features work to produce knowledge assets that clients need.
- Write and maintain documentation for our users, such as configuration and set up guides, user guides, and troubleshooting guides.
- Collaborate with cross-functional teams to gather information and verify the accuracy of documentation.
- Conduct thorough research to gather technical details and produce comprehensive and accurate documentation.
- Review and edit existing documentation for clarity, accuracy, and consistency to enhance the user journey, remove redundancies, identify gaps, and improve overall structure.
- Stay updated with industry trends and best practices in technical documentation.
Who's our ideal candidate?
- Minimum of 3 years of experience authoring high-quality knowledge content.
- Expert knowledge of English grammar, spelling, punctuation, and usage.
- Ability to comprehend technical concepts and effectively communicate them to diverse audiences.
- Detail-oriented and organized approach to work.
- Strong research and analytical skills to gather and verify technical information. * Proven experience developing content for online delivery.
- Ability to review documentation and provide constructive feedback to peers.
Desirable Experience:
- UX writing experience (crafting UI copy).
- Familiarity with single-source documentation processes.
- Experience working in distributed team environments across different time zones.
- Familiarity with issue tracking systems for task management (e.g. Jira).
- Basic HTML and CSS knowledge.
- Understanding of AI prompt writing and usage.
- Familiarity with cloud-based documentation tools (such as ClickHelp).
Personal Attributes:
- Technical aptitude and willingness to learn new technologies.
- Excellent written and verbal communication skills.
- Collaborative mindset and ability to work effectively in cross-functional teams.
- Strong attention to detail and commitment to producing high-quality documentation.
- Ability to work independently and manage multiple tasks simultaneously.
- Problem-solving skills and ability to clarify complex technical concepts.
Are you ready to make an impact? If you are driven by excellence, possess a genuine passion for producing high-quality content, and thrive in a dynamic and collaborative environment, this is your invitation to join our team. Become a valuable member of our close-knit community as we deliver engaging documentation that leaves a lasting impression on companies worldwide.
Bazaarvoice is a trusted partner to renowned brands across the globe, and we are at the forefront of shaping the future of user-generated content. Every month, over 1.3 billion shoppers view and share authentic user-generated content, from ratings and reviews to curated social content, across the 12,500+ brand and retail websites in our network. We champion authentic voices of the marketplace.
By joining our passionate team, you will play a pivotal role in driving change within the enterprise space. Together, we redefine industry standards and maintain our position as the preferred choice for UGC software.
Seize the opportunity to contribute to our mission of empowering enterprise success through user-generated content. Join Bazaarvoice, a globally recognized organization that leads the way in UGC solutions for enterprise businesses.
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.
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