Technical Writer

Core Responsibilities:

• Plan, research, and write documentation of moderate to high complexity.
• Work closely with Product, Engineering, UX, and SMEs to understand how features work to produce knowledge assets that clients need.
• Write and maintain documentation for our users, such as configuration and set up guides, user guides, and troubleshooting guides.
• Collaborate with cross-functional teams to gather information and verify the accuracy of documentation.
• Conduct thorough research to gather technical details and produce comprehensive and accurate documentation.
• Review and edit existing documentation for clarity, accuracy, and consistency to enhance the user journey, remove redundancies, identify gaps, and improve overall structure.
• Stay updated with industry trends and best practices in technical documentation.

Who's our ideal candidate?

• Minimum of 3 years of experience authoring high-quality knowledge content.
• Expert knowledge of English grammar, spelling, punctuation, and usage.
• Ability to comprehend technical concepts and effectively communicate them to diverse audiences.
• Detail-oriented and organized approach to work.
• Strong research and analytical skills to gather and verify technical information. * Proven experience developing content for online delivery.
• Ability to review documentation and provide constructive feedback to peers.

Desirable Experience:

• UX writing experience (crafting UI copy).
• Familiarity with single-source documentation processes.
• Experience working in distributed team environments across different time zones.
• Familiarity with issue tracking systems for task management (e.g. Jira).
• Basic HTML and CSS knowledge.
• Understanding of AI prompt writing and usage.
• Familiarity with cloud-based documentation tools (such as ClickHelp).

Personal Attributes:

• Technical aptitude and willingness to learn new technologies.
• Excellent written and verbal communication skills.
• Collaborative mindset and ability to work effectively in cross-functional teams.
• Strong attention to detail and commitment to producing high-quality documentation.
• Ability to work independently and manage multiple tasks simultaneously.
• Problem-solving skills and ability to clarify complex technical concepts.