Senior Product Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

About the Team

The Ratings & Reviews Consumer Experience team at Bazaarvoice aims to offer an innovative shopping experience to consumers. This involves helping them generate engaging, high-quality user-generated content that brings significant business value to Bazaarvoice's clients.

As a Group Product Manager responsible for Bazaarvoice Configuration, you will play a critical role in the research, planning, and delivery of products that merge social media, eCommerce, and ratings & reviews. Your objective will be to transform configuration of website displays and email templates across each of our product lines. Your primary focus will be on comprehending the requirements of our end customers, internal business teams, and development teams, and then launching solutions that cater to those requirements on a large scale.

How you’ll make an impact:

• Defining a strategy and creating a 1-2 year roadmap for your assigned areas.
• Knowing the pulse of the market and field including sales, implementation teams and your customers. Incorporate the feedback into the roadmap as appropriate.
• Serve as an advocate for your product area in discussions with clients.
• Execute on the roadmap by making meaningful (sometimes difficult) prioritization decisions focussed on highest impact.
• Partner with Marketing and Sales to perform competitive analysis, develop product positioning and messaging, and pricing to meet revenue and profitability goals

The must have skills that matter:

• Lead Product Discovery and Early Adopter Programs to ensure product success and build iteratively
• Interpret high level business and product requirements and create feature requirements, user stories and relevant product backlog items.
• Own the build-out of the capability, market-testing, validation, go-to-market, success narrative and further enhancements and Product release.
• Work with the technical service teams and product knowledge team to build internal training and documentation.
• Communicating across teams to ensure consistent backlog alignment; Ensuring that all engineering teams within your purview have everything they need to size, accept and execute on work.
• Serving as a liaison with management, engineering, and stakeholders to provide regular updates on product development and operations.
• 10+ years’ prior experience in product management
• A proven track record of successfully managing and launching products, preferably in a similar industry or domain
• Strong strategic thinking skills and ability to develop a clear product vision and roadmap aligned with the company's goals
• Ability to prioritize product features and make strategic decisions to drive business growth
• Solid understanding of the technical aspects of product development to effectively collaborate with engineering teams and make informed decisions
• Excellent communication and collaboration skills to effectively communicate a product vision to cross-functional teams, stakeholders, and customers.
• Ability to conduct market research, interview customers, analyze competitors, and identify opportunities for product innovation
• Comfortability to analyze data and make decisions based on data insights by defining key product metrics, tracking performance, and using data to drive product improvements and optimizations

Desired Criteria:

• Previous experience in e-commerce or social media domains

Why You’ll Love Working with Us?

• Work with cutting-edge tech in an innovative, collaborative environment.
• Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
• We’re Great Place to Work Certified (3 years in a row!).
• Hybrid work model (3 days in office – Global Technology Park, Bellandur).

#LI-DNI

Why join Bazaarvoice?

• Customer is key
• We see our own success through our customers’ outcomes.
• We approach every situation with a customer first mindset.
• Transparency & Integrity Builds Trust
• We believe in the power of authentic feedback because it’s in our DNA.
• We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
• Passionate Pursuit of Performance
• Our energy is contagious, because we hire for passion, drive & curiosity.
• We love what we do, and because we’re laser focused on our mission.
• Innovation over Imitation
• We seek to innovate as we are not content with the status quo.
• We embrace agility and experimentation as an advantage.
• Stronger Together
• We bring our whole selves to the mission and find value in diverse perspectives.
• We champion what’s best for Bazaarvoice before individuals or teams.
• As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

As part of our hiring process, a background check will be conducted. This will be done with your consent and will only include information relevant to the job.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.