QA Implementation Analyst

At Bazaarvoice, we create smart shopping experiences by connecting brands and retailers with consumers through our global network and enterprise technology. Our solutions enable brands to collect user-generated content, achieve global reach, and gain valuable business insights. The result is smarter shopping, loyal customers, increased sales, and improved products. As an Implementation QA Analyst, you will ensure the quality of client implementations by following testing steps for initial technical setup, understanding Bazaarvoice products, and troubleshooting problems with detail.

Must Have

• Ensure client success and provide excellence to every customer.
• Understand Bazaarvoice products and their impact on client technical health.
• Troubleshoot problems at a high level and in specific detail.
• Own, control, and prioritize your own workload as a self-starter.
• Experience working with JavaScript, HTML, and CSS.
• Strong analytical and critical thinking skills.
• Experience working with business partners to maintain usable data and reports.
• Ability to work under pressure and deliver.
• Exemplary communication skills.
• Proven track record with proactively identifying areas of improvement and effective solutions.
• Passion, energy, and a strong, collaborative work ethic.
• Proven ability to ramp-up quickly and be a self-starter.
• Passion for high quality solutions.
• A true hunger for knowledge and desire to grow as a technologist.
• BA/BBA/BS or equivalent education.

Good to Have

• Experience working in a high volume queue.
• Experience working in the SaaS industry.
• Experience developing and/or executing technical requirements for software development or SAAS implementations.
• Experience writing and/or maintaining documentation.
• Understanding and knowledge of quality assurance processes and methods.
• Experience providing quality assurance services.

Perks & Benefits

• Customer-first mindset.
• Transparency and integrity.
• Passionate pursuit of performance.
• Innovation and agility.
• Strong collaborative environment and diverse perspectives.
• Commitment to diversity and inclusion.
• Great Place to Work certification in multiple countries (US, Australia, India, Lithuania, France, Germany, UK).

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About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK !

As Implementation QA Analyst for Bazaarvoice you will be part of a team responsible for ensuring the quality of our client’s implementation. In this role, you will follow testing steps to ensure the initial technical setup of a Bazaarvoice client is sound.

What You'll Do

• To be a successful Implementation QA Analyst at Bazaarvoice, your first priority will be our client’s success. We take pride in the excellence we provide to every customer. We multi-task well, communicate directly, and lead by example.
• You will need to understand the inner-workings of the Bazaarvoice products and the nuances that can impact our client’s technical health and overall satisfaction. You should be able to look at problems at a high level, but must also be very detail-oriented in order to troubleshoot problems in specific detail.
• Last but not least – you’ll be a self-starter who can own, control and prioritize your own work load. Our company moves quickly and so do we. Passion about life and work is important to us, and we want to see it from you when we interact with you!

Who You Are

• Experience working with JavaScript, HTML, and CSS
• Strong analytical and critical thinking skills with the ability to make recommendations based on results of assessments
• Experience working with business partners to maintain usable data and reports
• Ability to work under pressure and deliver
• Exemplary communication skills
• Proven track record with proactively identifying areas of improvement and effective solutions
• Passion, energy and a strong, collaborative work ethic
• Proven ability to ramp-up quickly and be a self-starter
• Passion for high quality solutions. You care about quality from the start so that our clients don’t have to revisit their code once it’s in production.
• A true hunger for knowledge and desire to grow as a technologist
• BA/BBA/BS or equivalent education

NIce to Have

• Experience working in a high volume queue
• Experience working in the SaaS industry
• Experience developing and/or executing technical requirements for software development or SAAS implementations
• Experience writing and/or maintaining documentation
• Understanding and knowledge of quality assurance processes and methods
• Experience providing quality assurance services

€2,000 - €2,500 a month

2000 - 2500 EUR gross per month

Pay Transparency & Integrity Builds Trust

At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. The above base salary range for this position is EUR gross per month and will depend on your skills, qualifications, and experience.

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: A background check will be part of the hiring process. This will be done with your consent and will only include information relevant to the job.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.