CSG is a multinational organisation headquartered in the United States with several thousand employees in countries around the world.
We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.
This role is within the team that develops CSQ Quote & Order, a cutting-edge order management and quoting platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking.
Our team is 100% remote, but you must live in Australia to apply for this role.
We promote a collaborative culture where everyone’s contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and to ensure CSG remains an exciting place to work.
Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in!
We’re seeking a senior technical writer based in Australia who can work closely with our software engineering teams to produce accurate, engaging documentation that will help our developer partners integrate their systems with our platform.
If you’re our ideal candidate, you’ll have experience working in software engineering and systems integration. You’ll be familiar with Open API schemas and be able to make API calls using tools such as Postman and Bruno. You’ll also be familiar with checking out code using Git and running CLI commands to connect to our environments. If you can read and write JSON code at a basic level, that would also be a big asset.
You’ll be able to readily develop a rapport with our software engineering team and hit the ground running to start producing documentation right away.
You will value precise, direct and fuss-free language that gets the message across as succinctly and clearly as possible. You’ll take a hands-on approach to writing documents by making sure you step through every part of the user journey yourself to understand exactly what information your documentation needs to convey, and to uncover any issues with our software that might get in the way of customers’ success.
While your responsibilities will evolve, here’s what you’ll dive into:
We’re looking for:
If this sounds like you, let’s create excellent documentation together!
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more
CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.
CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
For the EEO it's the Law posting, click HERE .
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