Technical Writer
About the job
Job Description
Overall Role and Responsibilities:
- Work as a key member of the technical communications team.
- Develop, write, and edit technical documentation for Gracenote customers, including external developers (APIs, SDKs) and non-technical clients.
- Help develop new processes and tools to create REST API interactive documentation using industry-standard tools (Stoplight, GitLab Pages, etc.)
- Automate the technical publication pipeline using GitLab CI/CD and third-party tools.
- Explore and implement GenAI tools and processes for technical communication
- Fully document procedures so that they are replicable, making implicit procedures explicit.
Required Skills and Tools:
- You should have these skills or can quickly develop them:
- Education :
- Computer science or related technical degree, or comparable experience
- Coursework or experience in modern coding languages and tools
- Work Skills :
- Strong communication skills, written and verbal.
- Demonstrated ability to learn and grasp new technologies quickly
- Ability to multitask, adapt to changing workflows, tools, and business needs, and engage in creative problem-solving
- Ability to effectively and respectfully communicate and collaborate with talent and teams
- Self-starter and can work independently with minimal supervision
- Technical Skills :
- Strong technical writing skills and an understanding of developer documentation requirements.
- Experience documenting APIs and/or SDKs
- Experience documenting apps and tools for nonless-technical audiences.
- Experience with a modern documentation publication pipeline and tools, such as docs-as-code.
- Experience using and configuring MadCap Flare, MS Word, Google Docs, and WordPress.
- Experience with markdown and RESTful -like technologies and documentation: OpenAPI, YAML, etc.
- Experience developing GitLab CI/CD pipelines for publishing developer documentation, including interactive (I/O) docs and written markdown docs.
- Experience with third-party API documentation tools like Stoplight, Redocly, GitHub or GitLab
- Pages.
- Comfortable leveraging off-the-shelf components, when possible, with good judgment about what to use and where to find it
- Experience with Docker and Static Site Generator (SSG) tools like Jekyll.
- Experience developing and revising build makefiles and bash shell scripts.
- Familiarity with modern engineering workflows like Agile or Kanban.
- Nice-to-Have Skills and Tools
- Ideally, you have these skills or can quickly develop them:
- Experience working with Google Analytics and Google Tag Manager
- Experience with GenAI tools and technologies
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