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Technicien Helpdesk

Technicien Helpdesk

2 Weeks ago • All levels • Research & Development

About the job

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windows-server

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Job Description

The Helpdesk Technician at Virtuos Paris will serve as the first point of contact for users requiring technical assistance. Responsibilities include remotely diagnosing hardware/software failures, guiding users through resolutions, managing accounts and permissions, handling hardware installations and configurations, and providing user training. The ideal candidate possesses excellent communication and problem-solving skills, a strong understanding of computer systems (Windows Server/10/11, macOS, Active Directory, Office 365, Azure AD), experience with backup/antivirus solutions, and a team-oriented mindset. The role involves working on AAA game titles and offers opportunities for career growth within a large, international company.

Must have:

Excellent communication skills
Strong hardware & software troubleshooting
Windows/MacOS/Active Directory expertise
Account & permission management
User training & support

Good to have:

Experience with Azure AD
Backup and antivirus solutions knowledge
Understanding of information system security

Perks:

Work near Paris city center
Contribute to AAA game titles
Team-building activities
Gaming corners
Comprehensive healthcare
Remote work possibility
Relocation support
Career mobility opportunities

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PLAY, GROW and WIN

To be a part of Virtuos means to be a creator. 

At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004. 

Virtuosi is a team of experts – people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.

At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win – together.

ABOUT THE POSITION

Responsibilities

MAIN ACTIVITIES :

Serve as the first contact with users who need technical assistance
understand the situation by asking specific questions, if necessary by reformulating the explanations provided
remotely diagnose a failure (hardware or software)
identify the resources needed to solve the problem
guide the user through the resolution process or take control of the system remotely
change or repair defective elements,
Hardware installation and configuration
Account and permission management
Asset management
Hardware purchase management
users training and onboarding/offboarding

Qualifications

SKILLS AND QUALITIES :

Excellent communication skills
be able to analyze a situation from a distance by asking the right questions
quickly find the solutions to be implemented (remote or on-site intervention, specialized technician, etc.)
Good understanding of computer system
Strong Hardware skills
Windows Server / Windows 10 / Windows 11 / Mac OS
Active directory / Office 365 / Azure AD
Already work on a backup and Anti-virus solution
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Good understanding of security in information system
Good English Level

About Us

Founded in 2004, Virtuos is one of the largest independent video game development companies. We are headquartered in Singapore with over 3,500 employees across 22 offices in Asia, Europe, and North America. Specializing in full-cycle game development and art production, we have delivered high-quality content for more than 1,500 console, PC, and mobile games. Our clients include 23 of the top 25 gaming companies worldwide. Visit to find out how we can make games better, together.

About Our Team

Founded in 2010 and later acquired by Virtuos in 2017, our Paris studio is located within the lush confines of Parc Saint-Christophe in Cergy – close to the city center of Paris and easily reachable by public transport.

Our studio has a full suite of capabilities to undertake projects of varying scopes, including co-developments, adaptations, and remasters of AAA games. A great example of this is our recently launched homemade game, Mahokenshi, which was released in January 2023.

Virtuos Paris houses a team of experts from technical artists and game designers to engineers. Our Paris studio takes pride in its engineering team’s depth of experience, which has been providing its rich expertise in re-engineering and adaptation, as well as in gameplay mandates to our global partners to bring some of the world’s top AAA games to life.

WHAT WE OFFER

• Work at Virtuos Paris studio, close to the city center of Paris - the iconic capital of France

• Contribute to the world’s biggest AAA titles in gaming

• End-of-project celebrations, teambuilding outings, and studio bonding activities

• Gaming corners with consoles and a common area

• Comprehensive medical healthcare provided for all staff

• Remote work is possible

• Relocation support

• Career and international mobility opportunities with Virtuos Internal Mobility Program

People matter. Diverse opinions and experiences matter. At Virtuos, our talented teams are the cornerstone of our success, and we recognize that fostering and advocating for inclusivity is at the center of what we do best - we make games better, together. Virtuos is proud to be an equal opportunity employer that embraces diversity of thought, expression, culture, and backgrounds.