Technicien Helpdesk
Job Summary
Job Description
The Helpdesk Technician at Virtuos Paris will serve as the first point of contact for users requiring technical assistance. Responsibilities include remotely diagnosing hardware/software failures, guiding users through resolutions, managing accounts and permissions, handling hardware installations and configurations, and providing user training. The ideal candidate possesses excellent communication and problem-solving skills, a strong understanding of computer systems (Windows Server/10/11, macOS, Active Directory, Office 365, Azure AD), experience with backup/antivirus solutions, and a team-oriented mindset. The role involves working on AAA game titles and offers opportunities for career growth within a large, international company.
Must have:
- Excellent communication skills
- Strong hardware & software troubleshooting
- Windows/MacOS/Active Directory expertise
- Account & permission management
- User training & support
Good to have:
- Experience with Azure AD
- Backup and antivirus solutions knowledge
- Understanding of information system security
Perks:
- Work near Paris city center
- Contribute to AAA game titles
- Team-building activities
- Gaming corners
- Comprehensive healthcare
- Remote work possibility
- Relocation support
- Career mobility opportunities
5 skills required
Job Details
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PLAY, GROW and WIN
To be a part of Virtuos means to be a creator.
At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004.
Virtuosi is a team of experts – people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.
At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win – together.
ABOUT THE POSITION
Responsibilities
MAIN ACTIVITIES :
- Serve as the first contact with users who need technical assistance
- understand the situation by asking specific questions, if necessary by reformulating the explanations provided
- remotely diagnose a failure (hardware or software)
- identify the resources needed to solve the problem
- guide the user through the resolution process or take control of the system remotely
- change or repair defective elements,
- Hardware installation and configuration
- Account and permission management
- Asset management
- Hardware purchase management
- users training and onboarding/offboarding
Qualifications
SKILLS AND QUALITIES :
- Excellent communication skills
- be able to analyze a situation from a distance by asking the right questions
- quickly find the solutions to be implemented (remote or on-site intervention, specialized technician, etc.)
- Good understanding of computer system
- Strong Hardware skills
- Windows Server / Windows 10 / Windows 11 / Mac OS
- Active directory / Office 365 / Azure AD
- Already work on a backup and Anti-virus solution
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Good understanding of security in information system
- Good English Level
About Us
Founded in 2004, Virtuos is one of the largest independent video game development companies. We are headquartered in Singapore with over 3,500 employees across 22 offices in Asia, Europe, and North America. Specializing in full-cycle game development and art production, we have delivered high-quality content for more than 1,500 console, PC, and mobile games. Our clients include 23 of the top 25 gaming companies worldwide. Visit to find out how we can make games better, together.
About Our Team
Founded in 2010 and later acquired by Virtuos in 2017, our Paris studio is located within the lush confines of Parc Saint-Christophe in Cergy – close to the city center of Paris and easily reachable by public transport.
Our studio has a full suite of capabilities to undertake projects of varying scopes, including co-developments, adaptations, and remasters of AAA games. A great example of this is our recently launched homemade game, Mahokenshi, which was released in January 2023.
Virtuos Paris houses a team of experts from technical artists and game designers to engineers. Our Paris studio takes pride in its engineering team’s depth of experience, which has been providing its rich expertise in re-engineering and adaptation, as well as in gameplay mandates to our global partners to bring some of the world’s top AAA games to life.
WHAT WE OFFER
• Work at Virtuos Paris studio, close to the city center of Paris - the iconic capital of France
• Contribute to the world’s biggest AAA titles in gaming
• End-of-project celebrations, teambuilding outings, and studio bonding activities
• Gaming corners with consoles and a common area
• Comprehensive medical healthcare provided for all staff
• Remote work is possible
• Relocation support
• Career and international mobility opportunities with Virtuos Internal Mobility Program
People matter. Diverse opinions and experiences matter. At Virtuos, our talented teams are the cornerstone of our success, and we recognize that fostering and advocating for inclusivity is at the center of what we do best - we make games better, together. Virtuos is proud to be an equal opportunity employer that embraces diversity of thought, expression, culture, and backgrounds.
Job Info
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