Technology Operations & Program Manager
Job Summary
Job Description
This role involves strategic partnership with the CTO and technology organization to ensure effective operations, managing key projects, facilitating communication, and optimizing the use of technology tools. Key responsibilities include overseeing projects, facilitating collaboration, streamlining operations, and analyzing data related to technology performance and financial performance. The role also requires building and leading an operating rhythm for the technology organization. The job also includes working on program management, data analysis and reporting, and operational efficiency and process improvement.
Must have:
- 5+ years in strategic program/project management within a technology department
- Bachelor's degree in Computer Science, Business Administration, or related field
- Experience in a technology role, preferably in a startup or high-growth environment
- Strong project management skills and experience with Agile methodologies
- High degree of proficiency in software development, cloud platforms, and financial management tools
Perks:
- Work from anywhere (hybrid)
- Diverse learning experiences and educational allowances
- Mentorship
- Health and wellness investment
- Fair compensation and office perks
6 skills required
Job Details
We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.
This role will act as a strategic partner to the CTO and the technology organization, ensuring the technology organization operates effectively. This role involves managing key projects, facilitating communication, and optimizing Wave’s use of technology tools.
Here’s How You Make an Impact:
- Program Management:
- Oversee and manage key projects and initiatives to ensure timely delivery and achievement of strategic goals.
- Facilitate collaboration across teams to drive efficiency, resolve issues, and manage dependenciesAssist in prioritizing initiatives and aligning resources to meet organizational goals.
- Streamline operations and optimize processes within the CTO's office and across technology departmentsPartner with CTO, technology leadership team, procurement, and finance to drive tool optimization, including building department level roadmaps.
- Communication & Liaison:
- Facilitate clear communication of technology initiatives and updates across Wave; drive accountability in partnership with the technology leadership team for timely and quality deliverables,
- Build and lead an operating rhythm for the technology organization, aligning to the overall cadence of the business (i.e. QBRs, operational reviews),
- Operational Efficiency & Process Improvement:
- Identify opportunities for improving processes within the technology team
- Help streamline operations and enhance team productivity
- Data Analysis & Reporting:
- Collect and analyze data related to technology performance (OKRs) and initiatives.
- Analyze data to provide insights and recommendations for improving financial (budget) performance.
You Thrive Here By Possessing the Following:
- 5+ years experience in strategic program / project management within a technology department
- Bachelor’s degree in Computer Science, Business Administration, or related field (Master’s preferred)
- Proven experience in a technology role, preferably in a startup or high-growth/high-tech environment
- Strong project management skills and experience with Agile methodologies
- High degree of proficiency in software development, cloud platforms and financial management tools
At Wave, you’re treated like the incredible human being you are.
Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.
We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.
We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously.
We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!
We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions.
We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.
Are you ready to be a Waver? Join us!
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