Technology Sales Support Specialist

Job Summary

As a Technology sales support specialist, you will join the cloud presales team responsible for representing Wolters Kluwer in the Sales cycle as a Cloud and Security Subject Matter Expert. In this role, you will be a key contributor, working closely with sales, legal, compliance, cloud operations and our product team to sell the Enablon Cloud SaaS offering.

As a contributor in the NAM (North American) region, you will be providing expertise, advice, training and technical support for various pre-sales activities.

In your day-to-day life, you will work closely with the Sales Team to understand our customers' requirements, answer requests for proposal, requestion for information, and security questionnaires, stay up to date with the market standard for cloud security and local regulations that might impact our Cloud SaaS Offering, review the InfoSec portion of contracts, present our cloud service catalog and deployment models, and interact with prospects and customers regarding our Enablon SaaS Cloud Offering.

Responsibilities:

• Supporting sales, including activities such as supporting bid responses (RFx), technical discussion/presentation, coordination of supporting technical resources and contract review.

Providing expert technical knowledge in the areas of:

• Assist and facilitate the conversation around security, audit, compliance, data sovereignty, penetration test findings, cloud security controls, access and identity management, and software security.
• Explain how processes work around incident handling and proper change management.
• Benefits of using public clouds like Azure and AWS.
• Collaborate with prospects during the pre-sales process to understand their strategic, business, technical and security and compliance needs.
• Analyze the clients’ overall technical requirements throughout the sales process, understand the key customer technical challenges and translate these into the right cloud services offering to meet their business needs.
• Explain, educate and breakdown complex technical topics and integrations in a clear and articulate manner through different training and workshops.
• Provide in-depth knowledge of the Enablon SaaS cloud platform.
• Support a successful transition from pre-sales to project implementation.
• Follow market trends around cloud and industry best practices, building deep relationships with technical leaders inside and outside of the company, contributing to publications, white papers, blogs and sales collateral.
• Participates in projects and business transformation activities related to the Cloud Services line of business.

About You:

• Strong customer relationship management experience and cross-teams collaboration skills
• Ability to understand and work with new emerging technologies, methodologies, and solutions in the Cloud.
• Must enjoy working in a highly collaborative and fast paced environment.
• Ability to communicate complex topics to different levels in an organization
• Familiarity with regulatory compliance and industry best practices such as HIPAA, NIST, FedRAMP, security and privacy ISO27001 and SOC 1/2, audit and compliance.
• Familiarity with IT frameworks such as NIST-CSF

Education and Certifications:

• Master's degree in computer science, Information Technology, or similar field;
• Fluent in English and additional language (e.g. Spanish, French)
• Excellent client-facing presentation
• Self-motivated and continuous learner
• Detail-oriented and analytical
• Experience working in a dynamic and high-pressure environment
• 1 year of Information Technology experience required or relevant work experience
• Security and Cloud related certification are preferred, such as but not limited to AZ900, AWS Cloud Practitioner, CCSP, CompTIA Security+

Our Values

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.

We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.

Culture and Benefits

We care for our people and as a part of that we offer:

• Flexible Working Arrangement –Work from Anywhere and Hybrid Working (promoting work life balance)
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements
• The opportunity to work within a global organization with experienced leaders

You can learn more about what we do by visiting our:

Website : Wolters Kluwer Australia | Wolters Kluwer

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

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About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit www.wolterskluwer.com

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Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

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Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

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Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

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Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

**GDPR

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Careers Privacy and Cookies

Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies

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