Tesla Advisor (Penang)

2 Months ago • All levels

Job Summary

Job Description

As a Tesla Advisor in Penang, you'll be the face of Tesla, providing an exceptional customer experience from initial showroom visit to purchase. Responsibilities include engaging with walk-in guests, driving sales through product knowledge and excellent service, implementing operational procedures, building customer profiles, educating customers about Tesla products and local EV incentives, managing the sales pipeline, and maintaining accurate CRM data. You'll need strong communication skills, a passion for sustainable energy, and exceptional customer service skills. This role requires mastery of Tesla products and services and a deep understanding of the EV market.

Must have:

Customer service experience
Passion for sustainable energy
Exceptional time management
Strong communication skills (English & local language)
Mastery of Tesla products
Valid driver's license & safe driving record

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global EAP and Wellbeing Resources
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

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Job Details

What to Expect

At Tesla, our Tesla Advisor/ Sales Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.

As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

What You’ll Do

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

What You’ll Bring

Customer service experience required
Positive, enthusiastic and passionate about the changes in the personal transportation industry
Self-starter who possesses exceptional time management skills and has great attention to detail.
Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
Passionate dedication and ethical approach to sales management and operations.
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills in Local Language and English
Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
Ability to work evenings and weekends
MUST have and maintain a valid driver’s license and a safe driving record

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Malaysia is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.