Texas State Dental Director DHMO

The Texas State Dental Director will be responsible for ensuring that professional DHMO activities in the State of Texas are compliant with applicable state regulations. You will ensure that claims, referrals, appeals, and grievances meet state specific regulations, timeframes, and definitions for compliance. You will provide quality oversight and report any quality-of-care issues. In addition, the State Dental Director will be expected to lend support to the entire dental product and to assume responsibility for the functions of utilization management and utilization review, as requested by the Dental Director, Clinical Review. This position will be expected to uphold Guardian’s commitment to ethical business practices.

You Are

• A confident communicator who can translate clinical knowledge into clear, actionable insights for both internal teams and external stakeholders.
• A proactive team player who thrives in cross-functional environments and values collaboration.
• Detail-oriented and organized, with a strong ability to manage multiple priorities while maintaining high standards.
• Comfortable navigating complex clinical topics and presenting them in a way that supports business development and client satisfaction.
• Committed to continuous improvement and consistently meeting or exceeding performance goals.

You will

• Review & ensure that determination and processing of claims, referrals and appeals meet state regulations, time frames & definitions
• Complete adjudication of retail claims timely (queues cleared daily) and communicate issues to the retail team as they arise
• Complete peer-to-peer calls, educating Providers on Guardian Clinical Policies and clinical determination
• Complete approximately 10-15hrs/week review of group PPO claims
• Participate in the development and maintenance of clinical processing policies, for both DHMO and PPO
• Ensure regulatory and plan compliance with all established policies and procedures, dental and quality management related regulations, guidelines, processes, regulatory audits, and, associated corrective action(s)
• Assist in project work by updating any existing guidelines/manuals as needed (e.g. Specialty Referral Guidelines) with guidance from the Quality and Utilization Management Manager
• Demonstrate expertise in QMP processes and protocols
• Chair Quality Management Committees (as required by state regulations and in compliance with Company policy and procedures) & ensure timely completion and accuracy of the committee minutes: QAC, QIC, Peer Review, Grievance (i.e., Complaint) and Credentialing Committees
• Co-chair the credentialing committee
• Continuously strive to provide superior products and customer service
• Hold self and others accountable for performance
• Demonstrate self-awareness and embrace feedback
• Adapt to changing business priorities and environments
• Communicate and work with Sales to provide clinical expertise for presentations and problem resolutions
• Attend all TX DHMO related meetings as well as the monthly team meeting.
• Adhere to and meet departmental metrics and performance expectations

You have

• Dental Degree (DDS or DMD) and Dental License for the state of Texas
• Residency in the state of Texas
• A minimum of ten years in clinical dental practice
• Dental benefits industry experience is preferred
• A thorough understanding of the dental insurance industry, claims management experience, and a substantive knowledge of CDT, policy, and procedures
• Proficiency in Microsoft Word and Excel
• Excellent written and verbal communication skills
• Ability to manage multiple projects with multiple deliverables simultaneous
• Knowledge of, or willingness to learn, regulatory requirements for dental managed care in the State of California

Location Requirements

• The primary location for this position is remote with work from home flexibility. Travel to Guardian offices as needed. Residing in the state of Texas is required.

Salary Range:

$96,960.00 - $159,300.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

About Guardian

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

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