Transformation Lead, Product Excellence

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Role and the Team

At eBay, we believe great products don’t just happen—they’re built with passion, collaboration, and a drive to make things better. That’s where the Program and Product Transformation team comes in. Our mission is to improve how we build and launch products that Buyers and Sellers around the world love. We are dedicated to optimizing every stage of the product development lifecycle (PDLC)—streamlining processes, accelerating delivery, and empowering cross-functional teams to focus on outcomes and magical customer experiences.

Today, different teams across eBay operate with their own versions of the PDLC. We are now unifying these approaches into a single, consistent framework—one that will enable alignment, predictability, and excellence at scale.

The Transformation & Change Leader will play a pivotal role in this evolution. Bringing expertise in organizational change and large-scale enablement, this leader will ensure the new PDLC is adopted, understood, and embedded across our global organization. You will help product managers and cross-functional teams stay focused on strategy and outcomes by creating the conditions for consistent, high-performing product practices.

This is not about defining product strategy directly—it’s about ensuring teams have the frameworks, support, and capabilities to deliver strategy effectively.

What You Will Accomplish

Change Leadership & Adoption

• Lead the adoption of a unified PDLC across product, engineering, design, and partner teams.
• Develop engagement, communication, and reinforcement strategies to build alignment and sustain momentum.
• Use facilitation, coaching, and storytelling to activate change and create buy-in across the organization.

Enablement & Capability Building

• Create scalable enablement approaches that equip teams with the knowledge and confidence to apply the new PDLC.
• Develop resources, playbooks, and communities of practice that embed PDLC practices into daily workflows.
• Design reinforcement mechanisms that ensure long-term behavior change and continuous improvement.

Product Operating Model & Excellence

• Establish a consistent operating model for product management—defining rituals, cadences, and standards that improve quality and predictability of delivery.
• Drive clarity and alignment around product team charters, roles, and responsibilities.
• Create reusable frameworks for roadmapping, prioritization, OKRs, and outcome tracking to increase product team effectiveness.
• Define and embed product health metrics to assess maturity, performance, and impact.
• Lead retrospectives and operational reviews that result in continuous improvement across teams.

Cross-Functional Alignment

• Partner with Engineering and Design leaders to ensure smooth, frictionless ways of working.
• Ensure transparency into how product work connects to business outcomes and value creation.
• Build a culture of accountability and excellence, enabling product teams to operate at scale without compromising quality or speed.

What You’ll Bring

• Proven experience leading large-scale organizational change and capability-building initiatives.
• 10+ years of product management, product operations, or program leadership experience along with large scale learning programs with impact at the org level.
• Deep understanding of product development workflows, PDLC, and cross-functional challenges across discovery, planning, and delivery.
• Strong familiarity with planning frameworks (RICE, MoSCoW, opportunity solution trees) and product management tools (Jira, Productboard, Confluence, Figma, dashboards).
• Exceptional facilitation, communication, and stakeholder management skills with the ability to influence without authority.
• Analytical and systems thinker—able to diagnose problems, measure adoption, and architect scalable solutions.
• Experience working in complex, cross-functional environments with global scale.
• Comfortable navigating ambiguity and building clarity in evolving organizations.

Success in this Role Looks Like

• A unified PDLC that is consistently applied across eBay, replacing fragmented approaches.
• Product managers and cross-functional partners feel supported, enabled, and confident in applying the new practices.
• Clear leadership alignment and visible sponsorship driving adoption and cultural change.
• A high-performing product operating model where clarity, prioritization, and execution excellence are the norm.

The base pay range for this position is expected in the range below:

$142,400 - $232,300

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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