Job Description
Transition Managers are responsible for managing significant transition programs, including transferring services and staff between delivery models or service providers. They maintain service levels throughout the transition, managing the budget, project plans, and reporting to both the customer and internal management. They are overall responsible for Medium projects or Tower/Geography/BU, ensuring projects are completed on time and within budget. This role requires strong project management skills and the ability to navigate complex situations.
Must Have:
- Manage transition programs and service transfers
- Maintain service levels during transitions
- Manage budgets and project plans
- Report to customers and internal management
Job Description
Transition Managers are responsible and manage significant transition programs inclusive of transferring services and staff from one delivery model to another or from one service provider to another (internal or external). They ensure that service levels are maintained throughout and are responsible for the budget, project plans and for the reporting to the customer and internal management.
Job Description - Grade Specific
Transition Manager - Overall end to end responsible for Medium projects or Tower/Geography/BU. Ensure the project is completed on time and within budget.
Skills (competencies)
Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology)
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