Regional Field Service Technician I
Status: Non-Exempt (hourly)
Department: Field Service
Position Summary
The Regional Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells throughout their assigned region. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells throughout their assigned region. This position presents a great amount of exposure to customer personnel and electric lift truck operators and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
Core Duties and Responsibilities
Education and Experience
Step 1 Requirements
Technical Requirements
Non-Technical Requirements
All necessary onboarding/customer site training is
complete (outlined on LMS training site)
Shows a willingness to grow and learn; is accepting of
training and coaching
Create work orders, order parts, properly close-out
work orders (OJT)
Employee consistently demonstrates punctuality and
reliability
Effectively utilizes email, text alerts, expense system,
service portal, and other required systems (OJT)
Consistently displays a positive and cooperative
attitude
Understands and can demonstrate use of multimeter
(OJT)
Team player who treats others with courtesy and
respect at all times
Sends accurate daily BOD and EOD reports (OJT)
Strong communication skills including verbal and
written abilities
Appropriately escalates to tech support and
management when needed (OJT)
Customer service skills, representing PLUG in a
professional manner at all times
Understands and can demonstrate how to clear
alarms for H2 pad and dispenser (OJT)
Honesty and integrity in all facets of work
Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)
Role models safe work habits and consistently adheres to all safety standards in performance of job
duties
Perform H2 pad and dispenser inspections (OJT)
Demonstrates adherence to all Field Service
processes and procedures
Step 2 Requirements
Technical Requirements
Non-Technical Requirements
How to check floating and isolated grounds (OJT)
Excellent task-oriented follow-through
Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)
Uses time productively and finds opportunities to make helpful contributions; even during low volume
repair periods
Ability to replace a stack on various GenDrive models
(OJT)
Practices and exhibits 5S standards
Understands and can demonstrate how to receive / ship batteries and parts (OJT)
Communicates effectively to RSR and RSM level,
ensuring management chain is kept informed of site level matters as needed
LOTO Hands On (OJT)
Willing and able to respond to off-shift needs
Ability to remove and replace fueling nozzle (OJT)
Understands and can demonstrate how to hook up
and use HPTT (OJT)
Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems
(OJT)
Capable to reset H2 gas compressor (OJT)
Demonstrated ability to lock cascade valves (OJT)
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Plug is building an end-to-end green hydrogen ecosystem, from production, storage and delivery to energy generation, to help its customers meet their business goals and decarbonize the economy. www.plugpower.com.
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