Traveling Regional Field Service Technician

3 Months ago • 3 Years + • Facility Management

Job Summary

Job Description

The Regional Field Service Technician will maintain and service fuel cells at various customer sites within their assigned region. Responsibilities include performing preventative maintenance, resolving breakdowns, troubleshooting, and conducting evaluations to maintain the fleet. The technician will also perform specialized service procedures, handle field retrofits, and software/hardware upgrades. Additional duties involve reporting breakdown events, ordering parts, providing emergency support, and completing administrative tasks such as incident reports and inventory maintenance. The position requires excellent technical, communication, and interpersonal skills, with a strong emphasis on representing Plug Power professionally and adhering to safety protocols.
Must have:
  • Experience in mechanical and electrical troubleshooting
  • Valid driver's license and clean driving record
  • Ability to lift 50 pounds
  • Computer and software skills
  • Excellent verbal and written communication skills
  • Ability to work independently
  • Adherence to safety standards
Good to have:
  • Knowledge of lift truck operation
  • General mechanical aptitude
  • Creativity in solving technical problems

Job Details

Regional Field Service Technician I

Status: Non-Exempt (hourly)                                                            

Department: Field Service

Position Summary

The Regional Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells throughout their assigned region. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells throughout their assigned region. This position presents a great amount of exposure to customer personnel and electric lift truck operators and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. 


Core Duties and Responsibilities

  • Maintenance and service of fuel cells at a variety of customer sites throughout their assigned region.
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a variety of customer sites throughout their assigned region.
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Providing emergency support service to customers as required.
  • Purchasing tools, equipment, and parts for customer service and support as required. 
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
  • Providing regular feedback to service specialists regarding fuel cell performance and field maintenance issues.
  • Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
  • Exhibiting and enforcing safety procedures in the field or customer sites.
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
  • Always Represent Plug Power in a professional manner and in all interactions
  • Perform other duties as assigned.

Education and Experience

  • Minimum high school diploma or equivalent with technical electrical coursework
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Formal training and education may be also considered in lieu of direct experience
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Must be able to lift 50 pounds on a regular basis unassisted
  • Knowledge of lift truck operation and applications is highly preferred
  • General mechanical aptitude is required
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
  • Excellent verbal and written communication skills
  • Creativity in solving technical problems
  • Ability to work independently
  • Uncompromising dedication to quality
  • Exceptional time management skills with the ability to handle multiple tasks
  • Punctual and reliable
  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power
  • Ability to travel 100% of the time

Step 1 Requirements

Technical Requirements

Non-Technical Requirements

All necessary onboarding/customer site training is

complete (outlined on LMS training site)

Shows a willingness to grow and learn; is accepting of

training and coaching

Create work orders, order parts, properly close-out

work orders (OJT)

Employee consistently demonstrates punctuality and

reliability

Effectively utilizes email, text alerts, expense system,

service portal, and other required systems (OJT)

Consistently displays a positive and cooperative

attitude

Understands and can demonstrate use of multimeter

(OJT)

Team player who treats others with courtesy and

respect at all times

Sends accurate daily BOD and EOD reports (OJT)

Strong communication skills including verbal and

written abilities

Appropriately escalates to tech support and

management when needed (OJT)

Customer service skills, representing PLUG in a

professional manner at all times

Understands and can demonstrate how to clear

alarms for H2 pad and dispenser (OJT)

Honesty and integrity in all facets of work

Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)

Role models safe work habits and consistently adheres to all safety standards in performance of job

duties

Perform H2 pad and dispenser inspections (OJT)

Demonstrates adherence to all Field Service

processes and procedures

Step 2 Requirements

Technical Requirements

Non-Technical Requirements

How to check floating and isolated grounds (OJT)

Excellent task-oriented follow-through

Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)

Uses time productively and finds opportunities to make helpful contributions; even during low volume

repair periods

Ability to replace a stack on various GenDrive models

(OJT)

Practices and exhibits 5S standards

Understands and can demonstrate how to receive / ship batteries and parts (OJT)

Communicates effectively to RSR and RSM level,

ensuring management chain is kept informed of site level matters as needed

LOTO Hands On (OJT)

Willing and able to respond to off-shift needs

Ability to remove and replace fueling nozzle (OJT)

Understands and can demonstrate how to hook up

and use HPTT (OJT)

Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems

(OJT)

Capable to reset H2 gas compressor (OJT)

Demonstrated ability to lock cascade valves (OJT)

Similar Jobs

Interactive Brokers - Compliance Analyst - Core Compliance

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
4 Weeks ago
Wolters Kluwer - Senior Technology Product Manager

Wolters Kluwer

Alphen Aan Den Rijn, South Holland, Netherlands (Hybrid)
2 Weeks ago
Ion - Service Manager, Italy

Ion

Italy (Hybrid)
9 Months ago
MiQ - Senior Account Executive

MiQ

New York, New York, United States (On-Site)
1 Month ago
Patreon - Director, Top Creator Management

Patreon

New York, New York, United States (Hybrid)
2 Months ago
Christ Fellowship - Facilities Manager

Christ Fellowship

Stuart, Florida, United States (On-Site)
2 Months ago
Tesla - Service Technician Apprentice

Tesla

Dijon, Bourgogne-Franche-Comté, France (On-Site)
5 Months ago
Tesla - Service Technician/Auto Mechanic

Tesla

Cluj-Napoca, Cluj County, Romania (On-Site)
5 Months ago
Tesla - Paint Maintenance Supervisor

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

West Drayton, England, United Kingdom (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

USE Insider - Marketing Manager, DACH

USE Insider

Berlin, Berlin, Germany (Hybrid)
5 Months ago
kuda  - Strategy & Operations Analyst

kuda

Cape Town, Western Cape, South Africa (Hybrid)
1 Week ago
Findhelp - Senior Business Development Executive

Findhelp

Austin, Texas, United States (Hybrid)
7 Months ago
ISS Stoxx - Voting Operations - Custodian Operations Jr. Analyst

ISS Stoxx

Norman, Oklahoma, United States (On-Site)
1 Month ago
binance - C++/Mobile Engineer

binance

Taipei City, Taiwan (Remote)
3 Years ago
right hook  - Head of Creative Strategy - DTC/eCommerce

right hook

Australia (Remote)
1 Week ago
Nice - Contact Centre Operations

Nice

Pune, Maharashtra, India (Hybrid)
1 Week ago
Hawkeye Innovations - Sports Data Quality Specialist

Hawkeye Innovations

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago
Aspire - Strategy & Operations Lead (Operational Risk)

Aspire

Singapore, Singapore (Hybrid)
4 Weeks ago
Penn Interactive - Marketing Specialist

Penn Interactive

Philadelphia, Pennsylvania, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bentonville, Arkansas, United States

Glean - Director, Human Resources (Americas)

Glean

Palo Alto, California, United States (On-Site)
2 Months ago
Apple - Design for Test Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Penumbrainc - Procurement Process Excellence Principal

Penumbrainc

Alameda, California, United States (On-Site)
2 Months ago
Glocomms - Principal Security Architect

Glocomms

Dallas, Texas, United States (Hybrid)
4 Weeks ago
Plaid  - Implementation Specialist

Plaid

United States (On-Site)
5 Months ago
Side - Tools Engineer - Talent Pool

Side

United States (Remote)
2 Months ago
Notion - Contract Management Lead

Notion

San Francisco, California, United States (On-Site)
2 Months ago
HCL Tech - Azure Data Technical Specialist

HCL Tech

New Jersey, United States (On-Site)
1 Month ago
quience - Staff Data Scientist, ML - Growth

quience

United States (Remote)
3 Months ago
Plaid  - Customer Marketing Lead

Plaid

New York, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Facility Management Jobs

Tesla - Service Technician / Automotive Mechanic

Tesla

Cardiff, Wales, United Kingdom (On-Site)
5 Months ago
Plug power - Field Service Technician

Plug power

Hermiston, Oregon, United States (On-Site)
3 Weeks ago
Illumina - Facilities Maintenance/Painting Technician 2 - 2nd Shift

Illumina

San Diego, California, United States (On-Site)
1 Year ago
Trek - Service Technician/Advisor

Trek

San Diego, California, United States (On-Site)
1 Week ago
DNEG - Facility Executive

DNEG

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Tesla - Electrician / Energy Field Service Technician

Tesla

Antwerp, Flanders, Belgium (On-Site)
5 Months ago
Tesla - Service Technician Apprentice

Tesla

Ville-la-Grand, Auvergne-Rhône-Alpes, France (On-Site)
5 Months ago
Plug power - Lead Field Service Technician

Plug power

Mebane, North Carolina, United States (On-Site)
2 Weeks ago
Plug power - Field Service Technician

Plug power

Olney, Illinois, United States (On-Site)
1 Year ago
Plug power - Field Service Technician

Plug power

Detroit, Michigan, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Our employees create products every day that are changing the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real-world products and applications. Join our team as we rapidly expand into key markets like zero-emission on-road vehicles, robotics, and stationary power – Be a part of the climate solution!

Casa Grande, Arizona, United States (On-Site)

Charleston, Tennessee, United States (On-Site)

Monroe, Georgia, United States (On-Site)

Woodbine, Georgia, United States (On-Site)

Mobile, Alabama, United States (On-Site)

Warren, Michigan, United States (On-Site)

Pageland, South Carolina, United States (On-Site)

Albany, New York, United States (On-Site)

Joliet, Illinois, United States (On-Site)

Apple Valley, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Plug power

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug