Service Assistant

Status: Non-Exempt (hourly)

Department: Sales

Position Summary

The Service Assistant will provide value-added administrative support for our Brazil office. This role is responsible for working with the sales and operations team serving as a central point of contact to ensure that projects are executed seamlessly for our associates and clients. This role requires the ability to address a multitude of administrative support needs promptly and professionally while also requiring effective communication with other departments and external contacts to achieve business goals. The ideal candidate with be a dynamic self-starter with acute attention to detail, including proficiency with a variety of software applications and strong computer literacy, most importantly Microsoft Office. This is a unique and challenging opportunity to support Plug projects globally.

Core Duties and Responsibilities

• Serve as the primary point of contract for travel needs, including scheduling and managing itineraries, securing required documentation, Visa processing, and statutory compliance handling where applicable. Maintain strong relationships with travel partners, management of associated contracts, and familiarity with Brazilian culture, laws, and legislation. Manage the Travel and Expense software.
• Provide project support to maintain calendars, schedule and meetings, coordinate all necessary materials and resources. Prepare sales orders, purchase orders and sales invoices while ensuring that appropriate terms, conditions & pricing are included as applicable. Complete all necessary paperwork from start to completion of the project.
• Prepare reports for internal business leaders outlining progress towards department goals and other related reporting as required. This could include memos, emails, invoices, detailing project mobilization costs (expenditures). Ensure data accuracy and completeness in utilized systems, such as ERP and CRM. Support the completion of customer and vendor requests, questionnaires, and clarifications.
• Provide administrative office support to order office supplies and manage incoming communications via mail, FedEx, or phone. Communicate via email and portals for a variety of international employees, clients, and suppliers. Collaborate cross-functionally to develop organized administrative systems for the office and projects.

• Represent Plug Power in a professional manner at all times and in all interactions. Maintain a positive relationship with employees, clients, and suppliers.
• Perform all other duties as assigned.

Education and Experience

• A minimum of Two (2) years relevant work experience in administrative support.
• Experience in any of the following is highly valued:
• Business
• Operations
• Customer Support / Service
• Computer and software systems skills as applicable to position including but not limited to: Microsoft Office, Virtual Teleconference Platforms, Salesforce.com, and other web-based platforms.
• Strong verbal and written communication skills, in English and Portuguese.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders.
• Positive attitude, attention to detail, and problem-solving skills.
• Uncompromising dedication to quality, ethical standards, and confidentiality.
• Ability to manage complex projects and multi-task effectively.
• Ability to role model high standards of professionalism.
• Excellent follow-through.
• Must be driven, self-motivated, and proactive.

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.